Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shiela Quinn

Port McNeill,BC

Summary

Proven leader with a track record of enhancing operations and profitability at North Coast Hotel Resorts Quarterdeck. Skilled in strategic planning and staff development, I excel in fostering teamwork and collaboration to achieve organizational goals. Demonstrated success in improving customer service and retention, underpinned by strong decision-making and operational management abilities. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Manager of Operations

North Coast Hotel Resorts Qarterdeck
11.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.

Cashier

Petro-Canada
06.2019 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

PSW

Leacock Retirement Lodge
01.2010 - 11.2011
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.

Education

High School Diploma -

Learning Centre Orillia Ont
Orillia, ON
06.2005

Skills

  • Teamwork and Collaboration
  • Decision-Making
  • Customer Service
  • Staff Management
  • Operations Management
  • Staff Development
  • Inventory Management
  • Scheduling
  • Purchasing and planning
  • Organizational Structuring
  • Staff training/development
  • Staff hiring
  • Sales Tracking
  • Business Management
  • Sales Coaching
  • Strategic Planning
  • Employee reviews
  • Human Resources
  • Customer Relations
  • Relationship Building
  • Customer Retention
  • Marketing Strategies
  • Sales Promotion
  • Finance and Accounting Oversight

Languages

English
Full Professional

Timeline

Manager of Operations

North Coast Hotel Resorts Qarterdeck
11.2022 - Current

Cashier

Petro-Canada
06.2019 - 04.2023

PSW

Leacock Retirement Lodge
01.2010 - 11.2011

High School Diploma -

Learning Centre Orillia Ont
Shiela Quinn