Snow Yang
Ottawa,Canada
Summary
• Fluent in English & Mandarin | Basic French, Korean & Cantonese
• Digital literacy: Microsoft Office, HRIS & CRM tools
• Mutual Funds Certification – In Progress
Overview
5
5
years of professional experience
Work History
Regional Team Lead
Renewal by Anderson
Ottawa, ON
08.2024 - 07.2025
- Promoted to Team Lead within 3 months after top performance as Brand Ambassador
- Lead a team of 14+ ambassadors; enhanced recruitment, onboarding, and training efficiency
- Used CRM tools to track interactions and identify referral opportunities
- Improved team performance by 20% through coaching and process upgrades
Administrative Coordinator
International Students Career Association, Non-profit Organization
Ottawa, ON
08.2023 - 04.2024
- Coordinate logistics for 12 programs, improving efficiency with digital tools.
- Manage recruitment and onboarding, streamlining integration with tracking systems.
- Oversee career fairs, collaborating with 13 partners for smooth execution.
Operations Manager
E-Commerce entrepreneurship
08.2021 - 09.2022
- Managed HR tasks for 25+ employees, enhancing team efficiency and cohesion.
- Defined and aligned business strategy, boosting organizational focus and direction.
- Led social media growth to 250,000 followers, achieving over $900,000 in monthly sales.
Server's Lead
Cacao 70
Ottawa, ON
05.2020 - 02.2021
- Led server team, enhanced service speed, boosted tips by 19% with personalized service.
- Streamlined cash handling, resolved inventory challenges, improved operational efficiency.
- Promoted to lead server in 4 months, demonstrating leadership and problem-solving skills.
Certified Yoga Instructor
Slim Yoga
Ottawa, ON
06.2022 - Current
- Guide clients to achieve wellness goals through personalized sessions and progress tracking
- Expand client base by implementing effective marketing and loyalty initiatives
- Foster client relationships to enhance retention and satisfaction
Education
Bachelor of Human Resource Management -
University of Ottawa
Ottawa06.2024
High School Diploma -
H.B. Beal Secondary School
London, ON01.2020
Timeline
Regional Team Lead
Renewal by Anderson
08.2024 - 07.2025
Administrative Coordinator
International Students Career Association, Non-profit Organization
08.2023 - 04.2024
Certified Yoga Instructor
Slim Yoga
06.2022 - Current
Operations Manager
E-Commerce entrepreneurship
08.2021 - 09.2022
Server's Lead
Cacao 70
05.2020 - 02.2021
Bachelor of Human Resource Management -
University of Ottawa
High School Diploma -
H.B. Beal Secondary School
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