Snow Liu
Duarte
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Sorting Center Team Lead And Last-mile Delivery QC
GOFO Express
05.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Returns Processor and Sorting Machine Operator
YunExpress USA
04.2023 - 04.2024
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Education
Bachelor of Arts - Asian American Studies
University of California, Santa Barbara
Santa Barbara, CA03.2023
Skills
- Quality Control
- Schedule Management
- Complaint resolution
- Production Monitoring
- Resource Allocation
- Teamwork and Collaboration
- Staff Training
- Disaster Recovery Planning
- Logistics Coordination
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sorting Center Team Lead And Last-mile Delivery QC
GOFO Express
05.2024 - Current
Returns Processor and Sorting Machine Operator
YunExpress USA
04.2023 - 04.2024
Bachelor of Arts - Asian American Studies
University of California, Santa Barbara
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