Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Snow Liu

Duarte

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Sorting Center Team Lead And Last-mile Delivery QC

GOFO Express
Vernon, CA
05.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Returns Processor and Sorting Machine Operator

YunExpress USA
Vernon, CA
04.2023 - 04.2024
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
  • Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Education

Bachelor of Arts - Asian American Studies

University of California, Santa Barbara
Santa Barbara, CA
03.2023

Skills

  • Quality Control
  • Schedule Management
  • Complaint resolution
  • Production Monitoring
  • Resource Allocation
  • Teamwork and Collaboration
  • Staff Training
  • Disaster Recovery Planning
  • Logistics Coordination

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Timeline

Sorting Center Team Lead And Last-mile Delivery QC

GOFO Express
05.2024 - Current

Returns Processor and Sorting Machine Operator

YunExpress USA
04.2023 - 04.2024

Bachelor of Arts - Asian American Studies

University of California, Santa Barbara

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Snow Liu