SNIGDHA SINGH
Sacramento
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in complaint resolution and relationship building. Leveraged strong product knowledge to enhance customer satisfaction, consistently achieving sales quotas. Skilled in account management and adaptable to fast-paced environments, fostering loyalty and trust among clients through effective communication.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HOME DEPOT
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to in
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Package Handler
Fed Ex Ground
04.2024 - 11.2024
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety regulations to maintain safe work environment.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Unpacked and repacked items in different quantities and configurations for shipment.
Production Technician
Toray Composite Materials
07.2023 - 12.2023
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Performed setup of production equipment to establish optimal performance.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Established and managed trial projects to deploy updated processes.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
Cashier
Seven Eleven
06.2023 - 12.2023
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Computer And Information Sciences
RAJEEV GANDHI UNIVERSITY
W.B (INDIA)05-2019
Bachelor of Science - Biology
VEER BAHADUR SINGH PURVANCHAL UNIVERSITY
U.P(INDIA)04-2018
Bachelor of Science - Biotechnology
Sunrise University
Rajasthan(INDIA)03-2016
High School Diploma -
JHARKHAND ACADEMIC COUNCIL
INDIA04-2010
Skills
- Account updating
- Refunds processing
- Account management
- Service upselling
- Report transcription
- Schedule mastery
- Order fulfillment
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Limited Working
Fiji
Full Professional
Punjabi
Professional Working
Interests
- Knitting and Crocheting
- Graphic Design
- Participating in cultural exchange programs and homestays
- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy hobbies that combine physical activity with outdoor exploration
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Music
- Horseback Riding
- Dancing
- Baking
- Watching Movies and TV Shows
- DIY and Home Improvement
- Participating in local clean-up initiatives
- Learning new cooking techniques and expanding my culinary skills
- Crafting and DIY Projects
- Camping
- Interior Design
- Food Photography
- I like trying new recipes and food trends
- Astrology
- Animal Care
- Mindfulness Practices
- I participate in a variety of outdoor recreational activities
- Drawing and Painting
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I enjoy cooking for friends and family gatherings
- Historical Exploration
- Growing herbs, vegetables, or fruits in home gardens
- Adventure Travel
- Train Travel
Timeline
Package Handler
Fed Ex Ground
04.2024 - 11.2024
Customer Service Representative
HOME DEPOT
03.2024 - Current
Production Technician
Toray Composite Materials
07.2023 - 12.2023
Cashier
Seven Eleven
06.2023 - 12.2023
Bachelor of Science - Computer And Information Sciences
RAJEEV GANDHI UNIVERSITY
Bachelor of Science - Biology
VEER BAHADUR SINGH PURVANCHAL UNIVERSITY
Bachelor of Science - Biotechnology
Sunrise University
High School Diploma -
JHARKHAND ACADEMIC COUNCIL
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