Snezana Markovic
Kitchener,Ontario
Summary
Experienced bookkeeper with expertise in all facets of accounting, inventory management, payroll, and reconciliation across industries. Skilled in collaborating with all organization members to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Technical proficiency in MS Office, SAP, Oracle, PeopleSoft, and Workday.
Overview
24
24
years of professional experience
Work History
Family Responsibilities
Self-employed
01.2017 - 08.2024
- Took time off to manage family obligations and responsibilities, including overseeing children's education and development
Office Manager/Bookkeeper
Service Corporation International
01.2008 - 06.2017
- Maintains accurate and up-to-date customer records and files, including deceased person funeral and financial arrangements, payment histories, life insurance claims, and government benefits
- End-to-end oversight of accounting procedures, including generating cash flow statements, accounts payable and receivable, and processing payroll and maintaining employee payroll records
- Generates year-end reconciliation reports in accordance with Board requirements, ensuring compliance with SOX key controls
- Leverages outstanding communication abilities to interface with team members within the organization, and external vendors and client families
Officer Manager/Bookkeeper
Streamline Plumbing
01.2001 - 01.2004
- Spearheaded the streamlining of business processes and practices, including service phone calls, increasing customer service and the efficiency of work across the business
- Leveraged negotiation abilities to renegotiate supplier contracts, saving over $30,000 in building materials costs, as well as ensuring suppliers accurately portrayed expenses, saving over $10,000 per year
- Ensured accuracy and completeness of client files and tax payments, including the realignment of finance's backdated files and overdue GST and PST payments
- Responsible for day-to-day office operations, including scheduling and monitoring service calls, processing timesheets and payroll, issuing cheques for staff across the organization, and interfacing with suppliers, builders, and customers
- Initiated a new filing system, eliminating the large backlog of work, and ensuring the continuous completion of work in a timely manner
Education
Honours Diploma - Accounting and Computer Application
Toronto School of Business
05-2000
Skills
- Customer Service
- Time Sheet Processing
- Tactful Negotiator
- Job Costing
- Invoice Preparation
- Government Compliance
- Record Management
- Reconciliation Reporting
- Process Improvement
- General Ledger
Personal Information
Title: Office Manager/Bookkeeper
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Macedonian
Professional Working
Slovenian
Limited Working
Timeline
Family Responsibilities
Self-employed
01.2017 - 08.2024
Office Manager/Bookkeeper
Service Corporation International
01.2008 - 06.2017
Officer Manager/Bookkeeper
Streamline Plumbing
01.2001 - 01.2004
Honours Diploma - Accounting and Computer Application
Toronto School of Business
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