SNEHDEEP

Loblaws

05.2023 - 12.2024

Coordinate logistics, ensuring timely delivery and optimized routes.
Reduced delivery times, enhancing customer satisfaction.
Utilized advanced scheduling software for efficient resource allocation.
Resolved logistical challenges, maintaining smooth operations.
Collaborated with teams to improve dispatch processes, boosting efficiency.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Analyzed customer feedback and provided solutions to improve customer service.
Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Answered phone calls and responded to customer emails.
Scheduled and organized delivery routes.
Scheduled deliveries and pickups according to customer needs.
Managed customer accounts and invoicing.
Utilized customer feedback to improve customer service.
Provided customers with information on products and services.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Summary