SNEHA NARAYAN POOJARY
TORONTO,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
6
6
Certificate
Work History
Customer Service Manager
Doctors Risk Medico Legal Services India Pvt Ltd.
10.2022 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Senior Customer Service Executive
Doctors Risk Medico Legal Services India Pvt Ltd.
09.2019 - 10.2022
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained customer account information database by canceling and updating customer accounts.
- Addressed on average 80-100 inbound customer calls daily.
Customer Service Executive
Doctors Risk Medico Legal Services India Pvt Ltd.
11.2017 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Online Basic Security Training -
Canada Guard Security
Toronto, ON06.2023
First Aid Training - Emergency With CPR C , AED -
Canada Guard Security
Toronto, ON06.2023
Digital Marketing -
Global Institute of Value Education Society
Ghatkopar (India)07.2018
Bachelors Of Mass Media - Advertising
Bunt's Sangha's S.M. Shetty College
Powai,India10.2017
Skills
- Customer Support
- Conflict Resolution Techniques
- Leadership
- Problem Solving
- Ms Office (Word,Excel,Powerpoint )
- Policy Enforcement
- Exceptional Telephone Etiquette
- Quality Assurance Controls
Certification
- Ontario Security Guard License
- First Aid with AED Certificate
- CPR Certificate
- Online Basic Security Training Certificate
- Digital Marketing Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Service Manager
Doctors Risk Medico Legal Services India Pvt Ltd.
10.2022 - 04.2023
Senior Customer Service Executive
Doctors Risk Medico Legal Services India Pvt Ltd.
09.2019 - 10.2022
Customer Service Executive
Doctors Risk Medico Legal Services India Pvt Ltd.
11.2017 - 09.2019
Online Basic Security Training -
Canada Guard Security
First Aid Training - Emergency With CPR C , AED -
Canada Guard Security
Digital Marketing -
Global Institute of Value Education Society
Bachelors Of Mass Media - Advertising
Bunt's Sangha's S.M. Shetty College
Similar Profiles
Gurkirat KaurGurkirat Kaur
Audit Senior Assistant at Deloitte & Touche Assurance & Enterprise Risk Services India Pvt. Ltd.Audit Senior Assistant at Deloitte & Touche Assurance & Enterprise Risk Services India Pvt. Ltd.
Akash Venkat RavisankarAkash Venkat Ravisankar
Senior Analyst at Deloitte & Touché Assurance and Enterprise Risk Services India Pvt. Ltd.Senior Analyst at Deloitte & Touché Assurance and Enterprise Risk Services India Pvt. Ltd.
AMAN ADARSH SINGHAMAN ADARSH SINGH
Senior Audit Assistant at Deloitte & Touche Assurance & Enterprise Risk Services India Pvt Ltd.Senior Audit Assistant at Deloitte & Touche Assurance & Enterprise Risk Services India Pvt Ltd.
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board