Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Snehalkumar Solanki

Newmarket,ON

Summary

Dynamic leader with a proven track record at Petro Canada, adept in driving sales growth and enhancing customer service through effective coaching and mentoring. Excelled in streamlining operations and implementing loss prevention initiatives, resulting in increased efficiency and reduced costs. Skilled in decision-making and problem-solving, achieving notable achievements in retail operations and stockroom management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Petro Canada
01.2023 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Submitted orders for new inventory.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Airport Operations Manager

Aaa
06.2017 - 02.2022
  • Implemented employee training programs to develop a highly skilled workforce capable of handling diverse operational challenges.
  • Enhanced passenger experience through continuous improvement of terminal facilities and services.
  • Conducted regular audits of airport systems and infrastructure, identifying areas for improvement or repair.
  • Established strong relationships with community leaders and local businesses by conducting regular meetings addressing concerns related to airport operations impact on surrounding areas.
  • Collaborated with airlines and other stakeholders to optimize airport resources and meet operational demands.
  • Coordinated with federal agencies on security matters, keeping abreast of changing regulations and updating policies accordingly.
  • Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
  • Championed modernization projects, such as the introduction of automated check-in systems and advanced security screening technology, to enhance overall operational efficiency and customer experience.
  • Liaised with customs officials to facilitate smooth processing of international passengers arriving at or departing from the airport premises.
  • . Conducted risk assessments regularly identifying vulnerabilities in operation processes leading to proactive implementation of corrective measures.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.

Food Service Manager

Pizza Pizza
09.2015 - 01.2017
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw training of more than 10 team members.
  • Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.

Education

Diploma - Business

Canadore College of Applied Arts And Technology
Toronto, ON
02.2016

Bachelor of Aviation Technology - Aviation

Ahmedabad Aviation & Aeronautics' Ltd.
India
01.2012

Skills

  • Customer Service
  • Strong multi-tasking
  • Problem-Solving
  • Retail Operations
  • Stockroom Management
  • Decision-making skill
  • Friendly and outgoing
  • Sales Growth
  • Store maintenance
  • Coaching and Mentoring
  • Visual Merchandising
  • Sales Analysis
  • Store Opening and Closing
  • Hiring and Training

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Certification

Commercial Pilot Licence

Timeline

Retail Store Manager

Petro Canada
01.2023 - Current

Airport Operations Manager

Aaa
06.2017 - 02.2022

Food Service Manager

Pizza Pizza
09.2015 - 01.2017

Diploma - Business

Canadore College of Applied Arts And Technology

Bachelor of Aviation Technology - Aviation

Ahmedabad Aviation & Aeronautics' Ltd.

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Snehalkumar Solanki