SNEHAL PATEL
Thunder Bay,Canada
Summary
Organized and dedicated guest service agent with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
The Superior Inn Hotel & Convention Centre
2023.06 - Current
- Greeted guests upon arrival by providing warm welcome and maintained accurate and up-to-date records of guest information.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
SERVER
Mario's Bowl
2022.09 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Human Resources Assistant
Jaydeep Industries
2019.05 - 2021.11
- Conducted thorough new hire orientations, ensuring a smooth transition for employees into the company
- Screened resumes and coordinated interview processes, contributing to the selection of qualified candidates
- Managed office organization to create an efficient and productive work environment
- Maintained accurate employee attendance records, fostering adherence to company policies
- Handled personnel action forms, maintaining detailed and up-to-date employee records
- Coordinated itineraries and appointments, ensuring streamlined scheduling for the HR department
- Implemented HR policies and procedures, fostering a compliant and cohesive workplace culture
- Responded promptly to employee inquiries, providing information and support as needed
- Facilitated orientations and training sessions for new employees, contributing to their successful integration into the company
- Updated attendance records and actively maintained office efficiency for seamless HR operations.
Accounting Assistant
SGPS & Associates
2019.05 - 2021.10
- Maintained up-to-date and accurate accounts payable records, ensuring meticulous documentation for financial transparency
- Proficiently processed payments, invoices, journal vouchers, and employee reimbursements using advanced accounting software
- Prepared weekly and monthly financial reports, contributing to a comprehensive overview of the company's financial standing
- Ensured precision in payroll transactions, maintaining accuracy in financial records and compliance with regulations
- Verified and confirmed general ledger entries, upholding data integrity and adherence to accounting standards
- Applied relevant codes to invoices, files, and receipts, optimizing the organization and retrieval of financial information
- Collaborated seamlessly with auditors, facilitating a smooth audit process through accurate documentation
- Managed office supply ordering, ensuring a well-equipped and efficient work environment.
Education
Master of Science - Human Resources Management
Confederation College of Applied Arts And Technology
Thunder Bay, Ontario08.2023
Master of Science - International Business Management
Confederation College of Applied Arts And Technology
Thunder Bay, Ontario08.2022
Bachelor of Science - Business Administration
The Maharaja Sayajiroa University
Vadodara, Gujarat05.2021
Skills
- Reservation Management
- Report Preparation
- Guest Relations
- Services and Amenities Promotion
- Financial Transactions
- First Aid Training
- Spreadsheet Management
- Workflow Optimization
- Database Management
- Excel spreadsheets
- Fluency in English
- Opera 9 , Sky-touch
- Documentation and control
- Purchase orders organization
- Multi-Line Phone Systems
References
Available upon request
Hobbies and Interests
- Enthusiastic about creating new products to continually explore and enhance my skills.
- Passionate about traveling to new places to gain a deeper understanding of diverse locations and cultures.
Languages
English
Native or Bilingual
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