SNEHAL PADWAL
Kamloops
Summary
Results-driven and proactive professional with a solid track record of administration, client management, and business operations. Skilled in executive support, calendar management, and process enhancement. Known for delivering high-quality results through successful communication and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service and Retail Supervisor
The Plaza Hotel - Trademark Collection by Wyndham
08.2023 - Current
- Provided front desk support by managing guest check-ins, reservations, payment processing, and inquiry resolution, ensuring smooth daily operations.
- Oversaw retail division functions, including financial transactions, inventory management, and staff training to maintain service and compliance standards.
- Assisted leadership with meeting coordination, report preparation, internal communications, and maintaining accurate operational records.
- Supported marketing initiatives by executing promotional activities and preparing materials to enhance guest engagement and service visibility.
Customer Service Representative
Canadian Tire
01.2023 - 08.2023
- Accurately process financial transactions, maintain an organized cash register, and provide customer support to address inquiries.
Business Development & Key Accounts Executive
Intelliment Technologies Pvt. Ltd.
10.2020 - 11.2022
- Reported directly to the CEO, supporting administrative tasks, documentation, and internal coordination across teams.
- Handled key accounts in the service division, managing client communication, deliverables, and performance reporting.
- Led digital marketing for two brands and executed CRM outreach via HubSpot and Mailchimp, contributing to a 10% revenue boost.
Education
Masters - Business Administration
Thompson Rivers University
Kamloops, BC04.2025
BBA - International Business
MIT WPU
India04-2020
Skills
- Technical Skills
- Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- CRM & Email Marketing Tools: HubSpot, Mailchimp
- Scheduling & Calendar Management: Google Calendar, Microsoft Outlook
- Data Analytics & Visualization: Tableau, RubiScape
- Document Management & Report Preparation: Microsoft Word, Google Docs
- File Sharing & Collaboration: Google Drive, SharePoint
- Executive Support & Calendar/Meeting Coordination
- Business Communication & Stakeholder Engagement
- Workflow Prioritization & Multitasking Under Pressure
- Confidential Document Handling & Professional Discretion
- Process Improvement & Administrative Problem Solving
- Cross-Functional Team Collaboration & Reporting Support
Soft Skills
LANGUAGES
English (fluent), Hindi (fluent)
Timeline
Customer Service and Retail Supervisor
The Plaza Hotel - Trademark Collection by Wyndham
08.2023 - Current
Customer Service Representative
Canadian Tire
01.2023 - 08.2023
Business Development & Key Accounts Executive
Intelliment Technologies Pvt. Ltd.
10.2020 - 11.2022
Masters - Business Administration
Thompson Rivers University
BBA - International Business
MIT WPU
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