Snehal Kashyap
Brampton,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
D-Mart
08.2023 - 08.2024
- Demonstrated problem-solving abilities through effective communication, active listening, and negotiation skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Business Administration - Finance
Sheridan College
Brampton, Ontario04.2027
High School Diploma - undefined
M.G.N. Public School
05.2024
Skills
- Product knowledge
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft PowerPoint
- Microsoft Excel
- Conflict resolution
- Microsoft outlook
- Customer service
- Sales expertise
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Computer proficiency
Certification
- Security Guard License
- First aid and CPR
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
D-Mart
08.2023 - 08.2024
High School Diploma - undefined
M.G.N. Public School
- Security Guard License
- First aid and CPR
Business Administration - Finance
Sheridan College
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