Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Singing, painting, dancing
Timeline
Generic
Sneha  Sneha

Sneha Sneha

Kelowna,Canada

Summary

Front Desk Agent with two years of experience in customer-facing roles, adapt at managing front desk operations and enhancing guest satisfaction. Skilled in cashiering, handling bookings, and maintaining high standards of cleanliness and organization. Demonstrates a strong ability to resolve guest issues promptly, ensuring a welcoming environment for all visitors. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

4
4
years of professional experience

Work History

Team Member

Tim Hortons
01.2023 - Current
  • Delivering exceptional customer service at Tim Horton's since 2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong cooperative relationships with coworkers and managers.

Front Desk Agent

Super 8 Hotel by Wyndham
12.2022 - Current
  • Managed front desk operations at Super 8 Hotel by Wyndham
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.

Assistant Manager

SoftMoc
01.2023 - 11.2023
  • Assisted in SoftMoc's store management
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.

General Clerk/Cashier

Save On Foods
09.2021 - 01.2023
  • Managed customer transactions efficiently as a General Clerk/Cashier
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.

Cashier/Customer Service

Canadian Tire Gas
05.2022 - 08.2022
  • Managed transactions efficiently as a Cashier at Canadian Tire Gas
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.

Childcare Assistant

Little Birds
10.2020 - 09.2021
  • Read and told stories to promote and support overall language development.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Supervised free play and other activities of children

Education

ECEA 300 Child Health, Safety and Nutrition -

Coastal College Of British Columbia
British Columbia
04.2029

AED Certification -

Canadian Red Cross
British Columbia
03.2027

Diploma in Associate of Arts - undefined

Okanagan College
Kelowna, BC
01.2023

Secondary education -

Bhavans Sl Public School
India
03.2020

Skills

Food Service

  • Kitchen Experience
  • Merchandising
  • Retail Sales
  • Food Safety Host/Hostess
  • Customer Service Food Handling
  • Restaurant Experience
  • Cash Handling
  • Heavy Lifting
  • Clear Communication
  • FLUENT IN English, Hindi and Punjabi
  • Problem-Solving
  • Positive Attitude
  • Complaint resolution

Languages

Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual

Hobbies and Interests

I love singing, Dancing and listening to music. I like doing painting sometimes.

Singing, painting, dancing

Skills and Interests

  • Performing Arts: Actively participated in school functions in India, showcasing talents in dancing and singing. Gained experience in public performance and stage presence, demonstrating creativity and confidence.
  • Visual Arts: Passionate about painting, with a long-standing family tradition of proficiency in drawing and painting. Developed strong artistic skills through personal practice and familial influence.
  • Creativity and Self-Expression: Embraces creative outlets as a means of achieving peace of mind and personal fulfillment. Committed to continual improvement and exploration in artistic endeavors.

Timeline

Team Member

Tim Hortons
01.2023 - Current

Assistant Manager

SoftMoc
01.2023 - 11.2023

Front Desk Agent

Super 8 Hotel by Wyndham
12.2022 - Current

Cashier/Customer Service

Canadian Tire Gas
05.2022 - 08.2022

General Clerk/Cashier

Save On Foods
09.2021 - 01.2023

Childcare Assistant

Little Birds
10.2020 - 09.2021

ECEA 300 Child Health, Safety and Nutrition -

Coastal College Of British Columbia

AED Certification -

Canadian Red Cross

Diploma in Associate of Arts - undefined

Okanagan College

Secondary education -

Bhavans Sl Public School
Sneha Sneha