Sneha Shibu

Customer Interaction:

• Responded promptly to customer inquiries, using effective questioning techniques to determine the nature of the query and scheduled appointments for walk-ins.
• Provided pre and post-sales support, building rapport to establish a long-lasting customer base.

Administrative and Customer Service:

• Recorded service requests or feedback and expedited them based on the level of priority.
• Discreetly handled confidential information about competitors among clients

Collaboration and Marketing:

• Collaborated with other departments to plan and execute marketing strategies, enhancing the overall customer experience.

Product Knowledge and Troubleshooting:

• Demonstrated in-depth knowledge about the product to customers, providing basic troubleshooting assistance and directing customers to relevant resources.

Multichannel Customer Support:

• Addressed customer service requests via email and phone calls.
• Responsibly addressed urgent tickets to provide immediate assistance.

Sales Achievement:

• Achieved daily targets by engaging customers over the phone and chat, confidently convincing them to buy the product by demonstrating benefits, price, and discounts in a short span of time.

Sales Documentation and Follow-up:

• Documented sales information and customer details accurately on the computer while actively listening to customers over the phone.
• Followed up post-sales for customer feedback, service complaints, and created/scheduled service appointments.

Additional Responsibilities:

• Undertook any additional tasks assigned, showcasing adaptability and teamwork.

• Actively engaged in sales activities to achieve and increase sales by 10%.
• Identify and target potential clients, including corporate entities, travel agencies, and individual travelers.
• Build and increase a strong sales pipeline through effective lead generation and conversion strategies.
• Create and implement innovative sales initiatives to maximize revenue.
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.