Sneha Santhosh
Toronto,ON
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Laundry Supervisor
JW Marriott The Rosseau Muskoka Resort & Spa
2024.04 - Current
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
Customer Service Representative
Goros Convenience
2023.10 - 2024.03
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Master of Science - Food Safety And Quality Assurance Management
Lambton College of Applied Arts And Technology
Northyork,Toronto 04.2025
Bachelor of Science - Food Technology And Quality Assurance
College of Indigenous Food Technology
INDIA 05.2022
Skills
- Time management
- Attention to detail
- Good communication
- Problem-solving
- Ability to prioritize
Certification
- Food Safety Training and Certification – FosTaC (2022) Advanced manufacturing level 2.
- ISO 22000:2018 Food Safety Management System Certificate.
- Smart Serve Certification.
- Nutrition Labelling Certification.
Timeline
Laundry Supervisor
JW Marriott The Rosseau Muskoka Resort & Spa
2024.04 - Current
Customer Service Representative
Goros Convenience
2023.10 - 2024.03
Master of Science - Food Safety And Quality Assurance Management
Lambton College of Applied Arts And Technology
Bachelor of Science - Food Technology And Quality Assurance
College of Indigenous Food Technology
- Food Safety Training and Certification – FosTaC (2022) Advanced manufacturing level 2.
- ISO 22000:2018 Food Safety Management System Certificate.
- Smart Serve Certification.
- Nutrition Labelling Certification.
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