Sneha Samnani
Coquitlam,BC
Summary
Dynamic supervisor at Nando’s with a proven track record in staff training and customer satisfaction. Expert in risk management and effective communication, I successfully resolved conflicts and enhanced team performance, leading to improved guest experiences. Skilled in financial reporting and marketing strategies, I drive results through collaboration and innovative problem-solving.
Overview
5
5
years of professional experience
Work History
Supervisor
Nando’s
West Vancouver, Canada
10.2023 - Current
- Supervised staff training while managing guest relations to resolve conflicts effectively.
- Oversaw financial reporting and scheduling, supporting accounting tasks as needed.
- Trained and mentored staff on best practices and safety protocols.
- Ensured compliance with health and safety regulations throughout workplace operations.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Collaborated with marketing to increase bookings and enhance customer engagement.
- Monitored daily operations for adherence to company policies and procedures.
Volunteer
Aga Khan Youth and Sports Board for Mumbai
Mumbai, India
03.2020 - 03.2022
- Organized community sports events to enhance youth engagement and promote teamwork.
- Facilitated health and wellness workshops targeting local youth groups.
- Mentored younger volunteers, fostering a collaborative and supportive team environment.
Affiliate Marketer
Bizgurukul
, India
09.2020 - 03.2021
- Enhanced marketing programs by identifying target customer segments and leveraging effective channels.
- Monitored industry trends, competitive landscape, and social media for innovative marketing material.
- Developed targeted campaigns aligned with evolving market demands and client preferences.
- Formulated marketing strategies to strengthen affiliate partnerships and outreach initiatives.
- Created engaging website and social media content to drive traffic and increase conversions.
- Managed affiliate relationships to ensure clear communication and robust support.
- Assessed performance metrics of affiliates to evaluate effectiveness of marketing efforts.
Education
Associate of Arts - Psychology
University Canada West
Vancouver, BC04-2025
High School Diploma -
Mount Carmel Junior College
Mumbai03-2022
Introduction to psychology Cert - Psychology
University of Toronto
Toronto, ON01.2022
Skills
- Team collaboration and building
- Customer service orientation
- Staff training and development
- Risk management strategies
- Active listening skills
- Composed under pressure
- Time management expertise
- Effective communication skills
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Supervisor
Nando’s
10.2023 - Current
Affiliate Marketer
Bizgurukul
09.2020 - 03.2021
Volunteer
Aga Khan Youth and Sports Board for Mumbai
03.2020 - 03.2022
Associate of Arts - Psychology
University Canada West
High School Diploma -
Mount Carmel Junior College
Introduction to psychology Cert - Psychology
University of Toronto
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