Sneha Rana
Summary
Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
12
12
years of professional experience
Work History
Head Server and Bartender
The Hotel at Falcon Lake
05.2024 - 06.2025
- Oversaw 2 different dining room and 1 tavern operations, ensuring exceptional service and guest satisfaction overall.
- Handled high-pressure bar situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to streamline order processing and enhance food presentation.
- Managed inventory levels, optimizing stock rotation to minimize waste and reduce costs.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Planned and executed wine pairing events, achieving a 20% upsell in premium wine sales and enhancing the dining experience for patrons.
Lead Server
Montana's BBQ & Bar
06.2023 - 04.2024
- Responsible for accurately taking food and drink orders from customers and ensuring special request or dietary restrictions were noted.
- Delivering orders promptly to tables, ensuring correct items and presentation, providing exceptional service throughout the meal.
- Trained new staff on menu offerings, service standards, and restaurant procedures to maintain quality.
- Processing customers payments accurately, handling cash transactions, credit payments, and providing receipts.
Server and Supervisor
Lot88 Steakhouse and Bar
11.2018 - 06.2023
- Greeting guest in a pleasant and courteous manner.
- Seating guest, while serving them water.
- Taking food and drinks order and answering questions regarding menu items.
- Serving guests, cleaning and clearing the table.
- Communicating with the kitchen staffs regarding allergies and dietary needs.
- Expediting and food running.
- Managing opening and closing duties including restocking items, cleaning and filling all condiments.
- Managing FOH and the staff
- Managing cash out duties and closing the restaurant.
- Training new staff
- Handling the social media accounts for the company.
Server
Preservation Hall
11.2022 - 04.2023
- Provide excellent table service to 50+ patrons a night by maintaining knowledge of all menu items, including beverages and wine, make recommendations and pairing upon request.
- Leveraged knowledge of service and cutlery etiquette and skills in human relations and time management to provide high quality, luxurious dining experience to guests every night.
- Operated POS terminals to input guests orders and accept payments in a timely and efficient manner.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
Breakfast Server
Ben and Florentine
08.2022 - 01.2023
- Delivered exceptional breakfast service, ensuring guest satisfaction through attentive care and timely assistance.
- Managed breakfast station efficiently, maintaining cleanliness and organization throughout service hours.
- Participated in team meetings to discuss feedback and identify areas for service improvement.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Cultivated warm relationships with regular customers.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Trained new servers on menu items, service standards, and effective communication with guests.
Host and Server
The Original Pancake House
01.2016 - 01.2018
- Greeting Guests as well as answered and managed incoming calls.
- Assisted guests with their questions and needs.
- Answered questions about menu selections and made recommendation when requested.
- Maintained a clean and sanitized area.
- Handled cashiering tasks.
- Assist servers with table maintenance and food running.
- Assisted in the training and development of new employees.
- Maintain a positive attitude that promotes teamwork within the restaurant.
- Managed closing duties, including restocking items and reconciliation of the cash.
Student Caller
University of Winnipeg Foundation
01.2016 - 01.2018
- Maintained top 10 caller status.
- Obtained pledges from alumni to the university.
- Updated donor contact information in database.
Food and Beverage Server
Jasmine Apartment Hotel
01.2013 - 01.2015
- Provided the customers with a pleasant dining experience and quality service.
- Ensured the cleanliness of dining area and food items before serving.
- Helped kitchen staff in food and salad preparation.
- Handled customer complaints to maintain customer satisfaction.
Education
Bachelor - Women And Gender Studies
The University of Winnipeg
Winnipeg, MB06-2020
High School Diploma - undefined
Goldengate International College
01.2015
Skills
- Service excellence
- Cash flow oversight
- Clear interpersonal communication
- Culinary and beverage preparation
- Fine-dining knowledge
- Culinary pairing knowledge
- Proven leadership abilities
- Efficient at acquiring new skills
- Proficient in managing multiple tasks
- Positive demeanor
- Problem-solving skills
Languages
English
Native or Bilingual
Hindi
Professional Working
Timeline
Head Server and Bartender
The Hotel at Falcon Lake
05.2024 - 06.2025
Lead Server
Montana's BBQ & Bar
06.2023 - 04.2024
Server
Preservation Hall
11.2022 - 04.2023
Breakfast Server
Ben and Florentine
08.2022 - 01.2023
Server and Supervisor
Lot88 Steakhouse and Bar
11.2018 - 06.2023
Host and Server
The Original Pancake House
01.2016 - 01.2018
Student Caller
University of Winnipeg Foundation
01.2016 - 01.2018
Food and Beverage Server
Jasmine Apartment Hotel
01.2013 - 01.2015
High School Diploma - undefined
Goldengate International College
Bachelor - Women And Gender Studies
The University of Winnipeg
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