Sneha Neranki Ramesh
San Jose
Summary
Seasoned Senior Technical Account Manager with proven track record in maximizing customer satisfaction and driving growth. Strong technical acumen combined with top-tier communication skills allows for effective bridging of the gap between technical teams and clients. Excels at problem-solving, and consistently provides high-level service to foster customer loyalty.
Strategic-thinking technical professional with several years of experience in building relationships, implementing cutting edge technologies, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products,revealing customer needs to deliver solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager Level 5
Google Inc
10.2023 - Current
- Managed Security and Network infrastructure workstreams for the top GCP client with north of 800M$ YOY Revenue
- Enhanced the user experience of our security solutions by actively incorporating user feedback into the design and development process which led to renewal of 600k$ contract. Conducted implementation reviews, advocated for new product features, and ensured prompt and effective resolution of technical challenges.
- Played a pivotal role in shaping the future of AI-powered security solutions by facilitating expert series of tech talks and share insights on new threat vectors and evolution/application of AI in cybersecurity through SecAI mini summit which was attendees 60 attendees and 10 expert speakers
- Leveraged data analytics and proactive monitoring to identify and improve platform health , leading to a 50% decrease in network incidents in one quarter.
- Secured C-suite buy-in for a set of strategic initiatives by designing enterprise roadmap for cloud native clients
- Unlocked 3X Business growth, 2M$ annual revenue for Google Content Delivery Network in 9 months by influencing product and Engineering roadmap to deliver key features to the enterprises.
- Led the development of a Generative AI Financial Chatbot (LLM-based) for 300 AMD employees, resulting in a 2x productivity increase for the Finance team. Responsibilities included GCP infrastructure setup on VMs, prompt engineering and testing.
Technical Account Manager Level 4
Google Inc
05.2021 - 10.2023
- Accelerate customer adoption of Google Data analytics offerings by leading the implementation journey for Digital Native customers. Provide technical guidance and manage high profile events and data migration to enable the cloud transformation strategies.
- Advocate for customers to overcome adoption blockers during the solution design and drive new features development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering. Achieved a CSAT rating of 95%.
- Organised GCS workshop for Twitter to enable them to make architectural decisions and implement FinOps and data governance policies. The workshop had 25 attendees from Product, Engineering and Infra teams
- Won appreciation and peer bonus for enabling a VM instance type migration in a timely manner and improving the performance by 3% and cutting operational costs by 33%.
Senior Cloud Engineer
Fastly Inc
07.2019 - 05.2021
- Architect and implement VOD and live streaming solutions for OTT providers to meet large scale content and network demands
- Implement and troubleshoot complex edge load balancing, caching and Subtitle Translation rules for videos on demand.
- Develop scripts and processes to reduce operational costs post go-live
- Work cross functionally to enable new features through Beta integrations to accelerate customer adoptions.
- Lead quarterly business reviews at the customer sites to build and strengthen relationships and device technical and business roadmaps.
- Plan for customer events and launches, partnering with Products, Support and Engineering teams to ensure customer success. Led the technical team at Fastly for major events like SuperBowl '20, Election '20 and 6 launches of a hit streaming subscription service.
- Won the Summit Club award and the Model Citizen award in the first ten months at Fastly for excellency at support and for reducing the support response times by 40%
Technical Account Manager
Shape Security Inc
12.2017 - 07.2019
- Led and managed technical integrations for new or existing customers
- Converted 70% of all accounts into sales reference customers (surpassing team goals on a consistent basis.)
- Key member of executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts
- Led projects by working diagonally with the product and service Enablement team, with an emphasis on ensuring the project management and customer success fundamentals.
- Won the Excellence Award: a company-wide award for employees who consistently promote customer success and help to achieve company objectives.
Solutions Architect
Shape Security Inc
05.2017 - 12.2017
- Designed and Implemented the end to end web security solutions in both On-premise, hosted, hybrid and cloud platforms to transform POCs into 3M dollar revenue signed customers
- Translate the technical requirements in the field to product feature specifications and platform improvements
- Streamlined the process to speedily triage and troubleshoot bugs for quick state recovery
Associate Solutions Architect
Akamai Technologies
07.2013 - 07.2015
- Translated technical specifications into project scopes of work and product requirements while spearheading design and development of enterprise architectural solutions.
- Implemented application security, resolved performance issues, and provided end-user training on hardware and software.
- Won the spot award for the successful implementation of a major migration of a long term enterprise. The revised architecture lowered the bandwidth costs by 20% and led for 5k monthly up-sell.
Education
Masters - Business Administration
University of Illinois Chicago
Urbana ChampaignMaster's - Computer Science
University of Texas at Dallas
Bachelor's - Information Science
NMAMIT Nitte
Skills
- Python
- Java
- C#
- C
- Javascript
- AJAX
- Jquery
- TypeScript
- C#
- VCL
- XML
- MySQL
- ASPNet
- HTML
- CSS
- GCP
- Cross-functional collaboration
- Performance measurement
- Effective communication
- Strategic thinking
- Influencing skills
- Stakeholder management
- Prioritization and execution
- Product vision and strategy
Websites
Certification
- Product Strategy, NorthWestern Kellogg Education, 04/01/19, 06/01/19
- Google Cloud Professional Cloud Architect, 07/01/22, Completed the Google Cloud Platform PCA certification. Developed and presented an architecture for a social media platform.
Timeline
Senior Technical Account Manager Level 5
Google Inc
10.2023 - Current
Technical Account Manager Level 4
Google Inc
05.2021 - 10.2023
Senior Cloud Engineer
Fastly Inc
07.2019 - 05.2021
Technical Account Manager
Shape Security Inc
12.2017 - 07.2019
Solutions Architect
Shape Security Inc
05.2017 - 12.2017
Associate Solutions Architect
Akamai Technologies
07.2013 - 07.2015
Masters - Business Administration
University of Illinois Chicago
Master's - Computer Science
University of Texas at Dallas
Bachelor's - Information Science
NMAMIT Nitte