Sneha Murugesan

Canada Life offers credit card balance insurance products to Canadians to provide financial protection for Life, Critical Illness, Disability, Job loss and Accidental Death. Creditor Call Centre needs to access the servicing information by reducing the number of software applications which provides enhancements to the Partner Portal.

RESPONSIBILITIES:

• Created and executed manual test cases to verify the application's functionalities.
• Effectively tracked, reported and managed defects, ensuring that all issues were properly documented and resolved, while collaborating with the development team for timely bug fixes.
• Maintained detailed test documentation, including test plans, test cases and test execution reports, to provide clear insights into the testing process. Regularly communicated testing progress and results to project stakeholders.
• Possess good knowledge about the Partner Portal, CCAPS, CIPAS and CISS Application of the Creditor Squad.
• Managed test cases, defects and project tasks in Jira, customized workflows and generated reports for streamlined project management and collaboration.

Work Stream 8 - Privileged Access Certification (scoped to privileged Accounts in CyberArk only) of Canada Life's IGA Implementation Program is to achieve

• Development of a solution to allow CyberArk-Safe Certification in SailPoint Identity IQ.
• Execution of one certification cycle for CyberArk Safe membership by safe and functional group owners through SailPoint.

RESPONSIBILITIES:

• Created and executed manual test cases to verify the application's functionalities.
• Effectively tracked, reported and managed defects using Zephyr, ensuring that all issues were properly documented and resolved, while collaborating with the development team for timely bug fixes.
• Maintained detailed test documentation, including test plans, test cases and test execution reports, to provide clear insights into the testing process. Regularly communicated testing progress and results to project stakeholders.
• Managed test cases, defects and project tasks in Jira, customized workflows and generated reports for streamlined project management and collaboration.

• Company Overview: Group Retirement Services (GRS) provides products such as RPP, RRSP, DPSP, NRSP, LIF, RIF, TFSA and directly held stock to employers and organizations to offer to their members which are intended to build Savings to provide an income at retirement
• GRS has a Target System called GPAS which is robust and flexible
• GPAS is used for GRS Access Application, Online Processing, Financial transactions and daily overnight batch processing
• Created and executed manual test cases to verify the application's functionalities
• Effectively tracked, reported, and managed defects using Zephyr, ensuring that all issues were properly documented and resolved, while collaborating with the development team for timely bug fixes
• Maintained detailed test documentation, including test plans, test cases, and test execution reports, to provide clear insights into the testing process
• Regularly communicated testing progress and results to project stakeholders
• Possess good knowledge about the GPAS Client Application
• Group Retirement Services (GRS) provides products such as RPP, RRSP, DPSP, NRSP, LIF, RIF, TFSA and directly held stock to employers and organizations to offer to their members which are intended to build Savings to provide an income at retirement
• GRS has a Target System called GPAS which is robust and flexible
• GPAS is used for GRS Access Application, Online Processing, Financial transactions and daily overnight batch processing

• Company Overview: CVS Application is used to generate Prescription through different modes, Process the Prescription through various Bill Groups, Receive Payments, Order the Medicines from various Pharmacies and ship them to the Patient Address
• Developed comprehensive test plans and strategies to ensure effective testing of CVS Application, considering its complex functionalities such as Prescription Generation, Billing, Payment Processing, and Medicine Ordering
• Created and executed both automated and manual test cases to verify the application's functionalities, using Selenium for automation
• Ensured test cases covered various scenarios for Prescription Processing, Billing, Payment, and Pharmacy Integration
• Implemented test automation using Selenium to streamline regression testing, reducing manual effort and improving test coverage
• Developed robust automation scripts for repetitive test scenarios
• Effectively tracked, reported, and managed defects using Rally, ensuring that all issues were properly documented and resolved, while collaborating with the development team for timely bug fixes
• Conducted performance testing to evaluate the application's response times and system scalability, ensuring it could handle the load of processing multiple prescriptions, payments, and orders concurrently
• Performed integration testing to validate the seamless interaction between CVS Application and various external systems, such as pharmacies and payment gateways, to ensure smooth order processing and prescription fulfillment
• Maintained detailed test documentation, including test plans, test cases, and test execution reports, to provide clear insights into the testing process
• Regularly communicated testing progress and results to project stakeholders
• Provided Knowledge Transfer to new members of the project team
• Prepared Validation Documents for the deliverables
• CVS Application is used to generate Prescription through different modes, Process the Prescription through various Bill Groups, Receive Payments, Order the Medicines from various Pharmacies and ship them to the Patient Address

• Company Overview: 1
• Site SELECT and ACTIVATE Application is used for Tracking the Patients and Hospitals for the intended Study
• 2
• TMMCS is an application used for managing the Patients included in the Study
• Developed and maintained automated test data sets for Selenium and API testing, ensuring reliable and accurate test coverage
• Designed and executed comprehensive API test cases using Postman, validating the functionality and performance of critical web services
• Assisted in gathering and documenting business requirements, facilitating clear communication between technical and non-technical teams
• Developed Selenium WebDriver scripts for automated functional testing, integrated tests into CI pipelines, and collaborated on issue resolution
• Managed test cases, defects, and project tasks in Jira, customized workflows, and generated reports for streamlined project management and collaboration
• Prepared daily status reports as per the planned and actual progress of deliverables
• Provided Knowledge Transfer to new members of the project team
• 1
• Site SELECT and ACTIVATE Application is used for Tracking the Patients and Hospitals for the intended Study
• 2
• TMMCS is an application used for managing the Patients included in the Study

• Company Overview: Insights provides an Orchestrator-integrated platform for data modeling and analytics using any combination of available business metrics and operational insights
• Analysed the Business Requirements
• Prepared and executed Test Cases, captured Test Results and reported bugs
• Performed Functional and Regression testing
• Prepared daily status reports as per the planned and actual progress of deliverables
• Provided Knowledge Transfer to new members of the project team
• Prepared Validation Documents for the deliverables
• Insights provides an Orchestrator-integrated platform for data modeling and analytics using any combination of available business metrics and operational insights

• Company Overview: oneGMI Chatbot is used to answer queries based on the 6 services the user asks for
• Conducted comprehensive manual testing of the oneGMI Chat-bot to ensure its functionality met specified requirements and user expectations
• Developed detailed test plans, test cases, and test scripts for various scenarios based on the six core services the chat-bot supports
• Executed test cases to verify the chat-bot's accuracy, responsiveness, and user-friendliness, documenting defects and issues as needed
• Designed and executed load tests to assess the performance, scalability, and reliability of the oneGMI Chat-bot under various levels of user interactions
• Utilized Load Testing tool to simulate and analyze real-world user traffic, identifying performance bottlenecks and areas for improvement
• Collaborated with development teams to optimize the chat-bot's performance by providing insights and recommendations based on load testing results
• Managed and organized test cases, test suites, and test execution using tools like HP-ALM and Jira, ensuring traceability and visibility of testing activities
• Maintained and updated test documentation, including test plans, test matrices, and test reports to track progress and results of testing efforts
• Coordinated with cross-functional teams to prioritize and schedule testing activities in alignment with project timelines
• Logged, tracked, and managed defects and issues identified during testing, ensuring clear communication of problem areas to the development team
• Collaborated with developers to facilitate defect resolution and verified fixes through retesting
• Implemented a systematic defect reporting process, enhancing the efficiency of defect resolution
• Conducted regression testing to ensure that new code changes did not adversely affect the existing functionality of the oneGMI Chat-bot
• Actively participated in quality assurance efforts, validating that the chat-bot met quality standards and compliance requirements
• Generated and distributed comprehensive test reports to stakeholders, summarizing test results, progress, and areas for improvement
• Contributed to continuous process improvement by suggesting and implementing enhancements to testing methodologies and best practices
• Tested the Chat-bot Compatibility when installed in Android and iOS Mobile Phones
• OneGMI Chatbot is used to answer queries based on the 6 services the user asks for

• Company Overview: Grafana is a multi-platform open-source analytics and interactive visualization web application
• It provides charts, graphs, and alerts for the web when connected to supported data sources
• It is expandable through a plug-in system
• End users can create complex monitoring dashboards using interactive query builders
• Developed a Dashboard to show the various components and the functionalities of the store
• Grafana is a multi-platform open-source analytics and interactive visualization web application
• It provides charts, graphs, and alerts for the web when connected to supported data sources
• It is expandable through a plug-in system
• End users can create complex monitoring dashboards using interactive query builders

• Company Overview: Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on
• Microsoft Azure is a Cloud Computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centers
• Developed a Chatbot using Google Dialogflow to store and fetch data in a database
• Developed a Chatbot using MS Azure
• Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on
• Microsoft Azure is a Cloud Computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centers

• Company Overview: It is a smart, self-learning automation solution for repetitive task in enterprise
• It is fully compatible with existing IT service management tools to enable them
• It comes with existing automation capabilities which grows over the period
• It can self-learn by consuming infrastructure data from different tools
• Deploying the application to various clients to help them solve various issues automatically
• Performed Common Use Cases like Password Reset, Add User to AD Group and many others were deployed
• Provided Support for Ignio Application to various clients
• It is a smart, self-learning automation solution for repetitive task in enterprise
• It is fully compatible with existing IT service management tools to enable them
• It comes with existing automation capabilities which grows over the period
• It can self-learn by consuming infrastructure data from different tools

• Company Overview: It possesses visual analytics capabilities to provide a more comprehensive view and generate meaningful insights
• It also provides interactive visualizations such as motion charts for multi-variate time series data which can visually represent up to 4 temporal data attributes using position, size and colour of circles
• Bubble map charts which visualize data about specific locations on a map
• Parallel coordinates which can precisely depict multi-dimensional data in one view, and linked views with probabilistic querying to explore the data and obtain answers to important questions
• Analysing the data to display it in Bubble Map and Bayesian Network
• Displaying the HOBS Data in the required format to analyse the progress of the application
• Defined the usage of the application for data with specific locations on the map
• It possesses visual analytics capabilities to provide a more comprehensive view and generate meaningful insights
• It also provides interactive visualizations such as motion charts for multi-variate time series data which can visually represent up to 4 temporal data attributes using position, size and colour of circles
• Bubble map charts which visualize data about specific locations on a map
• Parallel coordinates which can precisely depict multi-dimensional data in one view, and linked views with probabilistic querying to explore the data and obtain answers to important questions

• Company Overview: It is an application developed for the CITI Bank Project Members which contains the details of the employees working in it
• Developing the User Requirement for displaying the allocation details of the employees
• Developing the Front End of the Application using AngularJS and HTML
• Fetching the details from POSTGRES Database and displaying them in the webpage
• Restructured the webpage icons to display all the details in an efficient manner
• It is an application developed for the CITI Bank Project Members which contains the details of the employees working in it