Sneha Mazumdar
Mississauga,ON
Summary
Results-driven and highly skilled Professional with extensive experience in the insurance industry. Expert in utilizing underwriting tools to calculate accurate target prices, measure exposure, and analyze risk. Innovative thinker with a talent for diagnosing and developing solutions for complex business unit and customer problems, and implementing leading-edge technical solutions.
Overview
10
10
years of professional experience
Work History
Line Cook
OTG Management Inc.
11.2023 - Current
- Ensured consistency across batch production by following standardized recipes and portion control guidelines.
- Demonstrated flexibility in adapting to changes in menu offerings or daily specials as required by management or availability of ingredients.
- Increased efficiency through regular maintenance and cleaning of cooking equipment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
Insurance Underwriter
Admiral Group
09.2018 - 12.2022
- Utilized knowledge of insurance principles, policies, and procedures to make decisions on risk assessment
- Evaluated applications to determine insurance coverage and appropriate risk classifications
- Implemented underwriting policies and procedures, establishing useful and accurate processing of applications
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement
- Processed on an average of 80 to 90 claims a day.
- Collaborated cross-functionally with claims adjusters, actuaries, and legal teams to develop comprehensive risk management solutions
Customer Service Specialist- Table Booking
Zomato Media Private
12.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained and managed customer files and databases
- Managed over 50 customer calls per day.
Customer Administrative Associate
Silverskills Private
08.2016 - 11.2017
- Responsible for creating payment orders and triggering various payments for employees
- Verification of documents and cross-checking details
- Handling confidential details of employees
- Act as an important point of communication between consultants and suppliers
- Responsible for handling client's administrative work
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Sales Executive
Uplift Tourism Pvt. Ltd
05.2014 - 07.2016
- Setting sales goals and developing sales strategies
- Researching prospects and generating leads
- Contacting potential and existing customers over phone, by email, and in person
- Handling customer questions, inquiries, and complaints
- Preparing and sending quotes and proposals.
Education
Graduate Certificate - Supply Chain Management - Global
Conestoga College
Kitchener, ON08.2023
BBA - Marketing and Consumer Studies
XITE, Kolhan University
Jharkhand, India04.2014
Skills
- Investigation
- Critical Thinking
- Claims Handling
- Claim Investigation
- Team Leadership
- Presentations
- Interpersonal Skills
- Customer Relationship Management (CRM)
- Negotiation skills
- Analytical Skills
- Time Management
- Business Administration
- Underwriting
- Microsoft Office- Word, Excel
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Limited Working
Timeline
Line Cook
OTG Management Inc.
11.2023 - Current
Insurance Underwriter
Admiral Group
09.2018 - 12.2022
Customer Service Specialist- Table Booking
Zomato Media Private
12.2017 - 07.2018
Customer Administrative Associate
Silverskills Private
08.2016 - 11.2017
Sales Executive
Uplift Tourism Pvt. Ltd
05.2014 - 07.2016
Graduate Certificate - Supply Chain Management - Global
Conestoga College
BBA - Marketing and Consumer Studies
XITE, Kolhan University
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