Sneha Kunjachan Babu
St. Catharines,Canada
Summary
Detail-oriented and results-driven professional with experience in business development, customer service, sales, and retail operations. Adept at order processing, payment handling, CRM management, and client relationship building. Strong ability to optimize sales workflows, enhance customer engagement, and drive revenue growth. Seeking a full-time role where I can leverage my customer service, sales, and operational expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Line Cook
Red Swan Pizza
12.2024 - Current
- Managed payment processing, handling cash, debit, and credit transactions efficiently.
- Ensured high levels of customer satisfaction through prompt and courteous service.
- Maintained cleanliness and organization of the workspace to meet food safety standards.
- Monitored inventory levels, ensuring necessary supplies were available to meet demand.
- Assisted in stock replenishment to avoid shortages.
Line Cook
Red Swan Pizza
02.2023 - 05.2024
- Assisted with food preparation and kitchen management to maintain service efficiency.
- Provided exceptional customer service, ensuring quality food handling and timely orders.
- Collaborated with team members to improve kitchen workflow and optimize operations.
- Tracked ingredient usage and monitored stock levels to prevent shortages.
Business Development Executive
Muthoot Mini Financiers Ltd
02.2021 - 11.2022
- Supervised and supported operations across 60 branches in different states, acting as a mentor for branch teams.
- Developed strategic sales plans and executed business growth initiatives.
- Negotiated and closed deals to meet sales targets while managing client relationships.
- Assisted clients with gold loan applications and provided financial guidance.
- Ensured compliance with NBFC regulations and company policies.
- Managed customer queries regarding gold loans, interest rates, repayment schedules, and eligibility criteria.
- Conducted risk assessment and verification of collateral for gold loan approvals.
- Analyzed market trends and competitor strategies to enhance business performance in the gold loan sector.
Senior Sales & Marketing Executive
Designer Spot
04.2018 - 01.2021
- Led business development efforts, generating leads and closing sales deals.
- Implemented customer relationship management (CRM) strategies to drive retention.
- Conducted product demonstrations and addressed customer concerns.
Sales & Marketing Executive
Designer Spot
10.2016 - 03.2018
- Exceeded sales targets through cold calling and lead generation strategies.
- Built and maintained strong relationships with clients, enhancing brand loyalty.
Sales & Marketing Intern
Designer Spot
06.2016 - 09.2016
- Gained hands-on experience in customer relationship management and market analysis.
- Assisted in sales strategy development and execution.
Retail Volunteer
Public Distribution System
01.2015 - 10.2015
- Assisted with daily retail operations, including stock handling, weighing, and product distribution.
- Supported customers with product selection and maintained accurate sales records.
- Operated the POS machine for billing and transactions, ensuring speed and accuracy.
- Helped manage inventory levels and ensured cleanliness and organization of the shop.
Education
Postgraduate Diploma - Supply Chain Management
Niagara College
01-2024
Postgraduate Diploma - International Business Management
Niagara College
01-2023
Bachelor of Arts - Communicative English
University of Kerala
01-2016
Skills
- Sales & Business Development
- Customer Service & Retail
- Administrative & Technical
- Inventory Management
- Soft Skills
Certification
Food Handler Certification
LINK
LinkedIn: https://www.linkedin.com/in/sneha-kunjachan-babu-b90196244
Timeline
Line Cook
Red Swan Pizza
12.2024 - Current
Line Cook
Red Swan Pizza
02.2023 - 05.2024
Business Development Executive
Muthoot Mini Financiers Ltd
02.2021 - 11.2022
Senior Sales & Marketing Executive
Designer Spot
04.2018 - 01.2021
Sales & Marketing Executive
Designer Spot
10.2016 - 03.2018
Sales & Marketing Intern
Designer Spot
06.2016 - 09.2016
Retail Volunteer
Public Distribution System
01.2015 - 10.2015
Postgraduate Diploma - Supply Chain Management
Niagara College
Postgraduate Diploma - International Business Management
Niagara College
Bachelor of Arts - Communicative English
University of Kerala
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