Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sneha John

Kelowna,BC

Summary

Dynamic and results-oriented professional with a proven track record at Bubbles Car Wash & Detail Centre, where leadership and problem-solving skills enhanced team productivity and client satisfaction. Expert in HR policy development and adept at interpersonal communication, consistently achieving goals through strategic planning and effective team management.Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SUPERVISOR

Bubbles Car Wash & Detail Centre
06.2022 - Current

• Train, Supervise and co-ordinate cashiers

  • Oversaw the department's daily operations, making sure that everything ran smoothly and that duties were finished on time.
    • Authorize return of merchandise
  • Increased client satisfaction through prompt resolution of issues, prompt response to questions, and efficient problem-solving.
    • Review and process sales of car wash & detail services
    • Organize, order and maintain inventory
  • Used excellent problem-solving and leadership abilities to keep teams productive and streamline processes.
    • Work with, supervise, train and co-ordinate activities of workers to perform the services
    sold (car wash & auto detailing)
    • Ensure the visual standards and image of the store are maintained, such as store displays,
    signage and cleanliness
    • Resolve problems that arise, such as customer complaints
  • Enhanced team productivity through the establishment of effective procedures and the establishment of unambiguous expectations for employees.


Store Associate

Arc Liquor
10.2024 - Current
  • Greeted clients, assisted in finding products, and made appropriate recommendations.
  • By routinely cleaning and keeping an eye on store conditions, we were able to keep consumers' shopping experiences safe and clean.
  • Made use of excellent multitasking skills to handle several tasks at once during hectic times.
  • Improved client satisfaction through the provision of amiable and effective transaction processing services.

Education

Post-Baccalaureate Diploma - Human Resources Management

Okanagan College
Kelowna, BC
01-2024

Bachelor of Commerce - Specialised in Co-operation

Elsheddai College of Advanced Studies
Kerala, India
05-2019

Skills

  • Interpersonal Skills and Communication Skills
  • Recruitment and talent acquisition
  • Employee relations and conflict resolution
  • HR policy development and compliance
  • Performance management and appraisal
  • Training and development programs
  • Compensation and benefits management
  • Labor laws and regulations knowledge
  • Organizational development
  • Employee engagement and retention strategies
  • Diversity and inclusion initiatives
  • Conflict management and mediation
  • HR data analysis and reporting
  • Succession planning
  • Payroll administration
  • Staff training and development
  • Performance monitoring and feedback
  • Communication and interpersonal skills
  • Organizational and planning skills
  • Risk management and safety compliance
  • Adaptability to change

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Full Professional
Malayalam
Native or Bilingual

Certification

Serving It Right

Timeline

Store Associate

Arc Liquor
10.2024 - Current

SUPERVISOR

Bubbles Car Wash & Detail Centre
06.2022 - Current

Serving It Right

Post-Baccalaureate Diploma - Human Resources Management

Okanagan College

Bachelor of Commerce - Specialised in Co-operation

Elsheddai College of Advanced Studies
Sneha John