Sneha Javkar
Toronto,Canada
Summary
Versatile and detail-oriented professional with 9 years of experience in client-centered care, case coordination, and regulatory compliance across healthcare and public safety sectors. Skilled in managing complex files, assessing eligibility, developing and monitoring integrated case management plans, and coordinating with multiple stakeholders. Proven success in facilitating return-to-work (RTW) and recovery outcomes, addressing disputes, and applying legislation and policy to support entitlement decisions.
Overview
9
9
years of professional experience
Work History
Associate, Workforce Planning
Technical Standards and Safety Authority (TSSA)
Toronto, Canada
04.2023 - Current
- Proactively collected and validated documentation to support entitlement decisions and ensure compliance with legislative and policy requirements.
- Coordinated and communicated daily with a wide range of stakeholders, including inspectors, contractors, and internal partners, to manage relationships and resolve scheduling conflicts in a timely manner.
- Managed workforce logistics and client service timelines, aligning inspection scheduling with safety priorities and stakeholder needs - experience directly applicable to case management coordination and client support.
- Monitored and optimized inspector workloads and resources on a proactive basis, demonstrating a strong ability to manage and balance resources and escalate capacity issues for resolution.
- Delivered periodic workload reports and communicated capacity requirements, providing consultative advice and collaborating on strategic solutions to improve efficiency.
- Maintained and managed TSSA customer account records and relationships to support operational integrity and data accuracy.
- Served as Secretary for the Joint Occupational Health and Safety Committee (JOHSC), responsible for recording and distributing meeting minutes, maintaining committee records, coordinating meetings, and ensuring compliance with health and safety reporting requirements.
Examination & Certification Associate
Technical Standards and Safety Authority (TSSA)
Toronto, Canada
02.2022 - 04.2023
- Processed examination and certification applications by validating eligibility, verifying documentation, and ensuring compliance with TSSA regulations and procedures.
- Managed and updated applicant records in internal systems, ensuring data accuracy and supporting audit readiness.
- Provided front-line support to candidates and regulated stakeholders, clarifying certification requirements, timelines, and procedures through written and verbal communication.
- Scheduled and coordinated exam sessions, including booking locations, preparing materials, and handling candidate logistics in compliance with exam policy.
- Responded to escalated inquiries regarding payment, prerequisites, and exam results, resolving issues promptly and ensuring a positive applicant experience.
- Maintained accurate records for certifications issued and contributed to reporting on examination metrics and client satisfaction trends.
- Collaborated with internal teams (licensing, technical advisors, customer service) to ensure smooth certification workflows and adherence to regulatory timelines.
Pharmacy Technician (Volunteer)
Shopper's Drug Mart
Toronto, Canada
06.2022 - 08.2022
- Maintained detailed patient records and managed medication inventory, demonstrating a strong commitment to accuracy and legislative adherence to health and safety standards.
- Engaged with clients to address inquiries and provide information on healthcare processes, serving as a key point of communication in a professional healthcare environment.
- Supported daily operations by managing files and processes, ensuring a smooth workflow and compliance with established standards.
- Processed and adjudicated third-party insurance claims in real time, resolving billing rejections and verifying prescription coverage to ensure timely medication access on Healthwatch.
Personal Support Worker
Mavencare
Toronto, Canada
09.2016 - 01.2022
- Proactively gathered and monitored health, functional, and behavioral information to guide case planning and identify needs for additional interventions.
- Documented all aspects of client care, progress updates, and incident reports using a mobile care management app, ensuring real-time communication and accurate digital records to support coordinated service delivery.
- Coordinated with external healthcare professionals to implement recovery and return-to-independence strategies, supporting safe return-to-function and reintegration plans.
- Acted as a primary point of contact for clients, attempting to prevent and resolve disputes and addressing concerns to prevent escalation and maintain a positive environment.
Education
Certificate of Qualification -
Pharmacy Examining Board of Canada (PEBC)
01.2023
Personal Support Worker (PSW) Certificate -
Fanshawe College
10-2016
Business Foundations Certificate -
Fanshawe College
08-2014
Bachelor of Pharmacy -
University of Mumbai
01.2013
Skills
- Integrated Case Planning
- Policy & Legislation Application
- Compliance Monitoring
- Dispute Resolution
- Auditing & Quality Reviews
- Return-to-Work (RTW) Coordination
- Inter-party Communication
- Collaborative Planning
- Client Education
- Internal Resource Coordination
- External Referral
- Information Gathering
- Data Management
- Documentation
- Microsoft Office Suite
- Reporting
Timeline
Associate, Workforce Planning
Technical Standards and Safety Authority (TSSA)
04.2023 - Current
Pharmacy Technician (Volunteer)
Shopper's Drug Mart
06.2022 - 08.2022
Examination & Certification Associate
Technical Standards and Safety Authority (TSSA)
02.2022 - 04.2023
Personal Support Worker
Mavencare
09.2016 - 01.2022
Certificate of Qualification -
Pharmacy Examining Board of Canada (PEBC)
Personal Support Worker (PSW) Certificate -
Fanshawe College
Business Foundations Certificate -
Fanshawe College
Bachelor of Pharmacy -
University of Mumbai