SNEHA DUBEY
Vancouver,Canada
Summary
Highly motivated and organized administrative professional with 9+ years of experience in fast-paced office environments. Adept at managing multiple tasks and prioritizing to meet tight deadlines. Proficient in Microsoft Office Suite, with experience in data entry and analysis. Recognized for excellent customer service skills and ability to work with people at all levels of an organization.
Overview
11
11
years of professional experience
Work History
Associate – TSS Employee- Administrative Resource Team
PHSA
Burnaby, Canada
09.2023 - Current
- Efficiently manage a high volume of emails, including hire packages, benefits inquiries, leave requests, address changes, and various employee inquiries
- Responsible to create and maintain JIRA tickets to track and prioritize incoming requests, ensuring they are promptly addressed by the appropriate departments like payroll, CRC, Data management
- Proficiently route inquiries and requests to the respective departments or team members, ensuring seamless workflow and timely resolution
- Respond to employee emails with professionalism and accuracy, providing clear and informative responses to address their queries and concerns
- Ensure strict adherence to data privacy and confidentiality standards when handling sensitive employee information.
Senior Billing Specialist
Optum Global Solutions
Hyderabad, India
08.2019 - 12.2022
- Managed the day-to-day operations of the office, including supervising staff and overseeing the administration of office systems and procedures
- Reduced processing time by 35% by filing electronic claims and maintaining paper claims for 15+ medical practices and ensuring all necessary documents were present, accurate, and up-to-date
- Handled escalations received from client and closed them within expected TAT
- Provided comprehensive administrative support to the management team, including handling emails, memos, and preparing reports and presentations with attention to detail and accuracy
- Skillfully performed data entry and analysis tasks, maintaining electronic records of patient information, billing claims, and financial reports, contributing to a streamlined and error-free data management system
- Conducted weekly meetings with the team on process updates, address any concerns or issues that the team may have, and work to find solutions together alongside the Senior Management
- Prepared various reports on the RCM process, including payment trends, outstanding balances, and denied claims, providing valuable insights to management for decision-making
- Efficiently managed appointment schedules and time commitments for the Senior manager ensuring seamless coordination and resolving time conflicts as needed
- Established effective relationships with other business units and software vendors, building and maintaining effective business partner relationships.
Sr. Admin Executive - Accounts Receivable
Cognizant Technology Solutions
Hyderabad, India
06.2016 - 06.2018
- Prepared flawless emails and technical memorandums upon direction of AR Administration Manager
- Reviewed test plans and associated test case scenarios with the QA team
- Monthly processing statements to patients, follow up on any outstanding payments and ensure those statements are accurate along with being timely
- Demonstrated exceptional customer service skills by efficiently resolving patient billing inquiries via calls and emails, ensuring a positive experience for clients and patients alike
- Collected and documented business requirements and functional specifications, including user stories and use cases, to contribute to the enhancement of processes and system improvements
- Provided decision-making support by analyzing KPIs and financial reports, enabling data-driven decisions for business performance improvement
- Acted as a resource person, providing expert assistance and support to users of the records management system, resulting in a reduction in user errors
- Actively worked on process improvement initiatives (Robotic process automation), identifying areas of enhancement in the audit and communication processes, leading to increased efficiency.
Administrative Assistant (RCM)
IKS Health Private Limited
Hyderabad, India
03.2013 - 04.2016
- Responsible for accurately entering patient and insurance information into the RCM system for billing claims to insurance
- Managed and resolved escalations received from clients promptly, meeting expected turnaround times and ensuring high levels of client satisfaction
- Coordinated and set up meeting materials, presentations, and audiovisual systems
- Prepared reports on the RCM process, such as payment trends, outstanding balances, and denied claims to help identify the areas of improvement
- Coordinated record keeping system for 45-person department, involving insurance, accounts receivable, accounts payable and general ledger
- Organized and maintained complex database representing over 1700 patient accounts, removing all duplicate records and correcting errors.
Education
MASTER OF BUSINESS ADMINISTRATION -
University Canada West
01.2023
BACHELOR OF TECHNOLOGY (Electronics & Communication Engineering) -
Jawaharlal Nehru Technological University
01.2012
Skills
- Customer service
- Performance Management
- Records Management
- Employee Onboarding and Offboarding
- Benefits Administration
- Training and Development
- Excellent organizational and time management skills
- Advanced Excel
- JIRA
- EPIC
- Athena IDX
- Citrix
- Kareo
- NextGen
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, SharePoint, Teams)
- Tableau
- ITIL Version 4 Certification
Timeline
Associate – TSS Employee- Administrative Resource Team
PHSA
09.2023 - Current
Senior Billing Specialist
Optum Global Solutions
08.2019 - 12.2022
Sr. Admin Executive - Accounts Receivable
Cognizant Technology Solutions
06.2016 - 06.2018
Administrative Assistant (RCM)
IKS Health Private Limited
03.2013 - 04.2016
MASTER OF BUSINESS ADMINISTRATION -
University Canada West
BACHELOR OF TECHNOLOGY (Electronics & Communication Engineering) -
Jawaharlal Nehru Technological University
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