SNEHA BASHABOINA
MISSISSAUGA,ON
Summary
Dedicated hospitality professional with extensive experience in customer service, adept at managing client interactions and resolving issues efficiently. Demonstrated ability to deliver exceptional guest experiences in fast-paced environments. Seeking a front desk or customer service role to further contribute expertise in client satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Outlet Supervisor
Sheridan College – SSU – HMC
Mississauga, Canada
08.2022 - 02.2023
- Supervised daily operations of the food and beverage outlet, ensuring top-tier service standards
- Addressed customer inquiries and resolved complaints to maintain satisfaction and loyalty
- Trained and managed staff to enhance efficiency and customer engagement
Front Desk/Customer Representative
Mr. Greek
Toronto, Canada
07.2021 - 05.2022
- Welcomed guests warmly and managed reservations, ensuring smooth customer experiences
- Handled inquiries, phone calls, and emails professionally
- Processed payments and maintained accurate records for all transactions
Consultant Dietitian/Customer Service
HealthifyMe
Bangalore, India
11.2019 - 08.2021
- Company Overview: (Virtual Consultations)
- Provided virtual consultations and personalized solutions for client needs
- Delivered high-quality customer service by responding promptly to queries and concerns
- Built strong client relationships, leading to high satisfaction and retention
- (Virtual Consultations)
Education
Ontario College Graduate Certificate - Hospitality Management
Loyalist College
08.2022
Masters - Food and Nutrition
Islamia PG College
04.2017
B.Sc. - Clinical Nutrition & Dietetics
Kasturba Degree College for Women
05.2015
Skills
- Exceptional Communication: Skilled at professionally engaging with clients and resolving issues with tact and empathy
- Multitasking Abilities: Proficient in managing multiple tasks simultaneously in fast-paced environments
- Organizational Skills: Experienced in scheduling, maintaining records, and ensuring smooth workflow
- Problem-Solving Expertise: Adept at identifying and resolving customer concerns effectively and efficiently
- Conflict Resolution: Skilled in de-escalating situations and maintaining positive client relationships
- Attention to Detail: Ensures accuracy in managing bookings, payments, and client records
- Technical Proficiency: Strong knowledge of Microsoft Office Suite and customer management systems
- Time Management: Efficiently prioritizes tasks to meet deadlines without compromising service quality
- Team Collaboration: Works effectively in team environments, contributing to a positive and productive workplace
Timeline
Outlet Supervisor
Sheridan College – SSU – HMC
08.2022 - 02.2023
Front Desk/Customer Representative
Mr. Greek
07.2021 - 05.2022
Consultant Dietitian/Customer Service
HealthifyMe
11.2019 - 08.2021
Ontario College Graduate Certificate - Hospitality Management
Loyalist College
Masters - Food and Nutrition
Islamia PG College
B.Sc. - Clinical Nutrition & Dietetics
Kasturba Degree College for Women
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