Seeking a challenging position utilizing abilities developed through my experience with the opportunity for professional growth based upon performance.
https://www.linkedin.com/in/sneha-barua-31a453139/
Hi, I’m
Sneha Barua
Kitchner-Waterloo,ON
Summary
Overview
8
years of professional experience
1
Certification
Work History
London Drug
DSC General Helper
07.2022 - 09.2023
Job overview
- Operating mobile pallet moving equipment (rider jack)
- Case cutting and carousel inventory
- Receive and put away inventory
- Pallet picking and assembly
- Using voice-picking technology to assemble store items
MediaMint
Team Coordinator
02.2021 - 07.2022
Job overview
- Provided assistance and guidance to associates working on Zendesk tickets on customer queries
- Completed weekly quality audits on tickets to ensure the team complies with the process
- Motivated and driven team to achieve individual KPIs such as QA, CSAT, FCR, TTR and team goals
- Created and presented MBR and QBR slides to clients and other business stakeholders
- Generated timely reports on Zendesk Explore and Tableau to share them with the team and management
- Completed weekly CSAT analysis and provided feedback on DSATs
- Assigned tickets to associates as queue master
- Delivered process training to new hires
- Facilitated on-boarding, logins, and access requests for new hires
- Created action plans for bottom-quartile performers
- Drove client calibration calls for QA and process improvements
- Created knowledge base content
MediaMint
Senior Associate
07.2018 - 02.2021
Job overview
- Providing high-quality support to the Account Managers and playing an intermediary role for Pinterest Ads to help meet business objectives for SMB and Managed Partners.
- Possess high knowledge of SEO/SEM best practices and strategies
- Own all Ad Ops components including business account, ad account setup, campaign launches, strategy execution, and campaign creation (Consideration, Brand Awareness, Video, App install, Conversion, and Catalog Sales campaigns).
- Handling issues related to organic content and paid content like display ads, video ads, Shopping ads (including catalog feed setup), App install ads, etc.
- Assisting with manual and plugin tag implementation (to track conversions like page visits, sign up, lead, add to cart, and checkout).
- Well-versed with Google Tag Manager, WooCommerce plug-in, and Shopify integration.
- Assisting in campaign pacing and performance to ensure the proper delivery of campaigns by monitoring bid (CPC, CPM, CPA, CPI or Automatic), Budget (Daily and Lifetime).
- Assigning with targeting parameters like Keywords, Interests, Audience, Demographics, etc.
- Assisting with Keyword targeting setup (Broad, Phrase, Exact match types).
Amazon
VCM Sr. Associate
04.2015 - 06.2018
Job overview
- Responded to customer inquiries via phone, email, and chat
- Troubleshot technical issues related to Amazon's products and services
- Resolved customer complaints and ensured customer satisfaction
- Managed customer accounts, including processing returns and issuing refunds
- Collaborated with other departments to ensure customer needs are being met services to customers
- Collaborate with other departments to ensure customer needs are being met
- Maintained accurate records of customer interactions, complaints, and resolutions
- Met performance metrics for call response times and customer satisfaction ratings.
Education
University Canada WestVancouver, BC
MBA from Business Management
09.2023
University Overview
Bhavans Degree CollegeVancouver, BC
Bachelor of Commerce from Commerce And Business Administration
04.2013
University Overview
Skills
- Extensive experience of over 7 years in customer service
- 4 years in Digital marketing, Google Analytics, SEO/SEM Strategies, Keyword research, Marketing campaign setup, and optimization
- Proficient with Zendesk, Salesforce, Tableau, MS Office, Slack, Gantt chart, and Google applications
- Strong troubleshooting and problem-solving skills as well as analytical abilities
- Good telephone customer service etiquette
- Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
- Results-oriented and decisive leadership skills with time management
- Excellent interpersonal and communication abilities, as well as technological expertise
- Presentation Expertise
Certification
- Certified Digital Marketing Associate
- Google Analytics Certification
- Social Media Marketing
- Content Marketing
- GA4 for SEO
- Keyword Research Course
- SEO Fundamentals Course
- Technical SEO Course
- Content-Led SEO
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DSC General Helper
London Drug
07.2022 - 09.2023
Team Coordinator
MediaMint
02.2021 - 07.2022
Senior Associate
MediaMint
07.2018 - 02.2021
VCM Sr. Associate
Amazon
04.2015 - 06.2018
University Canada West
MBA from Business Management
Bhavans Degree College
Bachelor of Commerce from Commerce And Business Administration
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