Sneh Patel

• Greet and assist customers, process cash and electronic payments, and uphold high customer service standards.
• Maintain cleanliness and safety protocols, including organizing merchandise and ensuring compliance with regulations.
• Manage multiple tasks simultaneously, including inventory checks and restocking, to maintain seamless operations.

• Addressed inquiries and resolved issues promptly, delivering excellent customer support in a busy retail setting.
• Processed payments accurately while following proper cash-handling procedures.
• Collaborated with team members to maintain efficiency and enhance the overall customer experience.

• Assisted customers with product selections, answering questions, and providing recommendations to ensure customer satisfaction.
• Managed store displays, replenished stock, and contributed to a clean, organized environment.
• Developed time management skills by balancing customer interactions with restocking responsibilities.

• Triaged incoming support tickets, prioritized issues based on company guidelines, and followed up until resolution.
• Investigated daily file errors by conducting root cause analysis, coordinating with relevant teams, and documenting solutions to prevent recurrence.
• Maintained customer accounts, ensuring accurate configuration and timely updates.
• Acted as a primary contact for both internal and external customers, providing clear communication and setting realistic expectations.
• Demonstrated commitment to excellent customer service by owning all customer issues to a satisfactory resolution.
• Collaborated with the Development team to relay customer feedback and contributed to improving product offerings.
• Documented internal processes, user guides, and support documentation to streamline future inquiries.

Key Achievements:

• Consistently met or exceeded service-level agreements (SLAs) through prompt resolution of technical issues.
• Received positive feedback from customers and teammates for clear and professional communication.