SNEH JOSHI

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Supported company growth by identifying new business opportunities through research and analysis of market data.
• Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
• Streamlined the sales process by implementing strategic CRM tools for better lead tracking and followups.
• Exceeded sales targets consistently, demonstrating strong negotiation skills and closing deals.
• Collaborated with technical teams to provide customized solutions for clients, resulting in increased customer satisfaction.
• Expanded the client base by identifying potential customers and offering tailored IT solutions.

1. Object Detection for handicaps

Description: Recommendation system for handicaps based on the object detection of walkways in particular building

Technologies/tools: Python3, Machine Learning algorithms Tensorflow, YOLO, Darknet

2. Delrentals - Delpad

Description: Migration mechanism for Delrentals to collect data from user's to calculate and generate rental invoices for accounting system

Technologies/tools: NodeJS, AWS lambda functions, S3 buckets

3. Oyster

Description: Rest API development for iOS and android applications

Technologies/tools: NodeJS, MongoDB, Postman

1. Ledger management system for tire production

Description: Made a system using blockchain for ledger management for tire production based on region

Technologies/tools: Hyperledger composer, JS, Blockchain, Angular 2

2. Money lending system

Description: centralized system which manage lending and borrowing money under legal boundaries from province to province

Technologies/tools: Hyperledger composer, JS, Blockchain, Angular 2

1. Sokoban game using Semi Gradient SARSA

Description: Solve Sokoban game using various reinforcement learning algorithm

Technologies/tools: Python3, Reinforcement learning algorithms( SARSA, Semi gradient SARSA)

2. Restaurant Recommendation system

Description: Geo-location based restaurant recommendation system for YELP dataset

Technologies/tools: Python3, Machine Learning algorithm

3. Data analysis and visualization for high school students

Description: Analysis of high school student's data for all schools of Portugal, show various visualization to improve student's results

Technologies/tools: R, RStudio