Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sneh

Niagara Falls,ON

Summary

A dedicated and customer-focused professional with over 1.5 years of experience in delivering high-quality customer support and facilitating effective solutions in dynamic environments. Proven ability to manage customer interactions, resolve issues, and maintain positive relationships through excellent communication and problem-solving skills. Experienced in documenting and tracking customer progress, adapting to evolving needs, and ensuring seamless service delivery. Seeking to apply my strong interpersonal, technical, and service-oriented skills as a Customer Experience Associate at BMO bank, with a commitment to enhancing customer satisfaction and contributing to team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Advisor

Concentrix
06.2023 - Current
  • Provide high-quality customer support, addressing inquiries and resolving issues through phone, email, and live chat.
  • Effectively manage customer interactions with a focus on active listening, empathy, and clear communication to de-escalate situations and offer solutions.
  • Perform system configuration and troubleshooting based on customer requirements, ensuring accurate and timely resolution.
  • Maintain detailed case notes and records, ensuring compliance with company protocols and security policies.
  • Assist in identifying trends and recurring issues, offering feedback to improve service quality and customer satisfaction.

Front Desk Representative

Ripley's Believe It or Not
11.2021 - Current
  • Delivered exceptional customer service by answering questions regarding products, promotions, and store policies.
  • Managed cash transactions accurately, ensuring efficient and error-free operations while maintaining a positive customer experience.
  • Handled customer concerns and inquiries with professionalism, contributing to a welcoming and friendly atmosphere.
  • Processed returns and exchanges in accordance with company policies, maintaining customer satisfaction.

Recreation Therapy Intern

Lundy's Manor
12.2022 - 04.2023
  • Supported the development and facilitation of individual and group therapy programs designed to enhance residents' mental, emotional, and social well-being.
  • Documented patient progress and adjusted activities based on individual needs and goals to maximize therapeutic outcomes.
  • Built strong rapport with residents and team members, fostering an environment of trust, engagement, and collaboration.
  • Evaluated the effectiveness of recreational therapy activities, making necessary adjustments to improve engagement and satisfaction.

Recreation Therapy Intern

Oakwood Park Lodge
09.2022 - 12.2022
  • Developed and documented recreational programs tailored to residents' physical and psychological needs.
  • Facilitated therapeutic sessions to encourage skill acquisition and engagement in health-promoting activities.
  • Educated clients on positive coping strategies and personal goal setting through leisure activities.

Internship Student

Cyber Seniors
09.2021 - 04.2022
  • Assisted senior clients with various technology-related issues, improving their digital literacy and helping them navigate online platforms.
  • Provided clear, step-by-step instructions to enhance clients’ comfort and confidence in using technology.
  • Documented client interactions and provided feedback to improve the overall service experience..

Education

Recreation Therapy

Niagara College
Welland, ON
05.2023

Skills

  • Customer Service Excellence
  • Problem solving
  • Communication
  • Technical Proficiency
  • Data Management and Documentation
  • Team Collaboration
  • Analytics

Certification

  • Communication Tips and Tools for Dementia, 03/2022
  • Dementiability, 03/2022
  • Technical Support, 08/2023

Timeline

Technical Advisor

Concentrix
06.2023 - Current

Recreation Therapy Intern

Lundy's Manor
12.2022 - 04.2023

Recreation Therapy Intern

Oakwood Park Lodge
09.2022 - 12.2022

Front Desk Representative

Ripley's Believe It or Not
11.2021 - Current

Internship Student

Cyber Seniors
09.2021 - 04.2022

Recreation Therapy

Niagara College

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