Snedden Sequeira

• Spearheaded development of process maps for new product implementation and technology integration.
• Collaborated with key stakeholders to facilitate rollout of new processes.
• Delivered communication and training to ensure effective adoption of changes.
• Ensured compliance with industry regulations and company policies.
• Met tight deadlines across several high-level projects simultaneously.
• Executed PIV and UAT testing with precision.
• Interpreted and executed requirements with minimal direction from business.
• Acted as a key figure in integrating HSBC Fraud Operations into RBC Fraud Operations during acquisition.

Led and managed team of Licensed Insurance Advisors to achieve individual and team performance goals, securing top five placement in advice center.

Coached direct reports to acquire new skills, facilitating career advancement opportunities.

Collaborated with upper management and HR to identify training gaps and enhance development programs.

Mentored new Team Managers and partnered with existing managers to align departmental success with strategic business priorities.

Conducted training sessions and mentored team members to boost productivity and service quality.

• Facilitated advice-based conversations to deliver tailored recommendations, surpassing sales and referral targets.
• Achieved balanced performance in sales, risk assessment, and client engagement.
• Coached new hires during transition to enhance product knowledge and underwriting skills.
• Served as Customer Care Officer, ensuring consistent support for clients.
• Led coaching initiatives with Transition teams to improve overall team effectiveness.

• Ensured safety of sporting equipment for customer use.
• Managed technicians, work orders, and shop maintenance efficiently.
• Determined maintenance needs and assigned repairs to qualified staff.
• Executed complex mechanical alignments and calibrated equipment to meet quality standards.