Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Websites
Affiliations
References
Timeline
Generic

Snedden Ferreira

St. Catharines,ON

Summary

Experienced Insurance Advisor with deep knowledge of insurance products and regulations. Proven ability to analyze risk factors and deliver strategic advice. Strong skills in relationship building, policy interpretation, and assessing client needs. Achievements include increased client satisfaction and retention rates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Advisor (FULL-TIME)

Westland Insurance
Niagara Falls, ON
10.2024 - Current
  • Advised clients on optimal insurance policies tailored to individual needs.
  • Processed policy applications and renewals with high efficiency.
  • Educated clients on claims procedures and necessary documentation.
  • Assisted underwriters in logging submissions, processing declinatures, and preparing renewals.
  • Maintained accurate records of client interactions and transactions.
  • Followed up with customers regarding outstanding payments and overdue renewals.
  • Provided guidance on insurance products and coverage options, enhancing customer understanding.

INSURANCE SERVICE BROKER (FULL-TIME)

Scoop Insurance (RATESDOTCA)
Welland, ON
03.2024 - 09.2024
  • Handling customer queries on various aspects of their automobile and home policies by navigating multiple insurance company portals.
  • Worked autonomously in a digital environment including billing, sales, and auto claims documentation.
  • Analyzed clients' current insurance policies and recommended additional coverage, resulting in a 15% increase in policy premiums and a 10% increase in cross-selling opportunities.
  • Achieved regular new business and re-market sales.
  • Performed reconciliation for various client accounts and internal accounts.
  • Currently laid off due to company restructuring

ADMINISTRATIVE ASSISTANT (FULL-TIME)

CSN Collision Centers
St. Catharines, ON
11.2022 - 01.2024
  • In person interaction with customers involved in car damage due to collisions and estimated the cost of replacements of parts. Gained knowledge and experience as an Estimator.
  • Worked on the invoicing model, journal entries and bills receivable.
  • Organized weekly internal and external business meetings between suppliers, vendors, and aftermarket parts to drive continuous improvement.

CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)

LCBO
Virgil, ON
12.2021 - 11.2022

Education

RIBO License -

05.2024

Master of Business Administration (M.B.A.) - Marketing

BROCK UNIVERSITY
St. Catharines, ON, Canada
07.2021

Skills

  • Microsoft Office, Word, QuickBooks
  • Acturis Power User
  • Administrative Support
  • Project Management
  • Critical Thinking
  • Underwriting policies
  • Application processing
  • Policy writing

Certification

  • RIBO (Insurance Broker)
  • Customer Relationship Management
  • Social Media Marketing (HubSpot)
  • Google Ads, ChatGPT Basics
  • Email Marketing, SEO Web Analytics

Languages

French, Hindi

Volunteer Experience

Knights of Columbus - Member, Niagara, 2024-present

NCIL (Niagara Center for Independent Living), Board Member, St. Catharines, 2023-present

Affiliations

I enjoy learning new languages, currently learning French

References

References available upon request.

Timeline

Insurance Advisor (FULL-TIME)

Westland Insurance
10.2024 - Current

INSURANCE SERVICE BROKER (FULL-TIME)

Scoop Insurance (RATESDOTCA)
03.2024 - 09.2024

ADMINISTRATIVE ASSISTANT (FULL-TIME)

CSN Collision Centers
11.2022 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)

LCBO
12.2021 - 11.2022

RIBO License -

Master of Business Administration (M.B.A.) - Marketing

BROCK UNIVERSITY

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Snedden Ferreira