SMRUTI DAVE
Newmarket,Canada
Summary
Results-driven professional with strong experience in high-volume cash handling, financial transactions, and customer service. Proven ability to work in fast-paced environments, ensure accuracy, and maintain compliance. Seeking a role at Cash 4 You to contribute to efficient operations and customer satisfaction.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Associate
Lazeez Shawarma
01.2022 - 01.2025
- Handled high-volume cash transactions accurately
- Balanced registers and maintained daily reports
- Delivered fast-paced customer service and upselling
- Canada
- Assisted customers with menu selections and order placements.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints and inquiries efficiently and courteously.
- Collaborated with team members to ensure timely service delivery.
- Monitored inventory levels to assist with stock management and replenishment.
- Educated customers about special promotions and menu items effectively.
- Trained new staff on customer service protocols and operational procedures.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Developed relationships with key clients through regular contact and follow-up communication.
- Followed-up with customers after purchase to ensure satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Esso Gas Station
10.2023 - 04.2024
- Managed payments, billing, and reconciliation
- Maintained transaction accuracy under pressure
- Operated cash register and handled cash transactions efficiently.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to enhance service quality during peak hours.
- Trained new staff on customer service protocols and station procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service & Billing Associate
Malti Enterprise
01.2018 - 01.2020
- Managed billing, invoices, and financial records
- Processed payments and resolved discrepancies
- Ensured compliance and handled customer accounts
- India
- Coordinated with finance team to ensure timely payments.
- Assisted in developing billing procedures for increased efficiency.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
- Discussed changes in internal processes and procedures to enforce execution.
- Completed risk assessments for quarterly and annual schedules.
- Participated in conference calls with professionals to discuss incident tracker issues.
- Analyzed past due accounts and developed collection strategies to reduce delinquent balances.
- Verified payments received from customers against outstanding invoices.
- Ensured compliance with all relevant laws, regulations and company policies.
- Researched and resolved payment discrepancies in a timely manner.
- Worked with team members to identify and develop process improvements.
Education
Certificate in HR -
Seneca College
01.2021 - 08.2021
MBA - Human Resources
SPEC
Vv Nagar, India 07.2018 - 01.2020
Bachelor of Science - Food Processing And Technology
ADIT
Vv Nagar, India 07.2014 - 01.2018
Skills
- High-Volume Cash Handling
- Payment Processing
- Loan Support
- Customer Verification
- Fraud Awareness
- Compliance
- POS Systems
- Microsoft Excel
- Customer assistance
- Point-of-sale operation
- Customer relationship management
- Service quality enhancement
- Time management
- Process improvement
- Refunds and exchanges
- Employee management
- Support case resolution
- Merchandise upselling
Personal Information
Hobbies: Dancing, Trekking, Learning finance concepts, Networking, Team activities
Timeline
Customer Service Representative
Esso Gas Station
10.2023 - 04.2024
Customer Service Associate
Lazeez Shawarma
01.2022 - 01.2025
Certificate in HR -
Seneca College
01.2021 - 08.2021
MBA - Human Resources
SPEC
07.2018 - 01.2020
Customer Service & Billing Associate
Malti Enterprise
01.2018 - 01.2020
Bachelor of Science - Food Processing And Technology
ADIT
07.2014 - 01.2018