Smriti Monga

· Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

· Streamlined communication channels for improved efficiency in handling customer concerns.

· Boosted customer retention rates by providing exceptional service and building rapport with clients.

· Implemented new protocols to optimize team performance and deliver consistent results.

· Monitored key performance indicators to ensure continuous improvement in service quality.

· Coached and mentored junior team members, contributing to their professional growth and development.

· Setting up / packaging special meals according to customer needs.

· Make sure trolleys are properly identified, secured and moved away from chemicals/ hazardous substances, respect all food safety, health & safety, company rules and standards.

• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Supported sales team in reaching monthly targets through effective communication and collaboration.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Kept detailed records of daily activities through online customer database.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Quoted prices, credit terms and other bid specifications.
• Met existing customers to review current services and expand sales opportunities.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.