Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Smriti Kumar

Brampton,ON

Summary

Accomplished Senior Payroll Specialist at ADP Globalview Canada, recognized for top-tier customer service and exceptional Microsoft Excel proficiency. Expert in streamlining payroll processes, ensuring compliance, and resolving discrepancies efficiently. Collaborative team player with a track record of training staff and enhancing operational efficiency, significantly contributing to informed management decisions and seamless system migrations.

Overview

8
8
years of professional experience

Work History

Senior Payroll Specialist

ADP Globalview Canada
10.2018 - Current
  • Played a crucial role in payroll system migration projects, contributing to the seamless transition of employee data and minimization of payroll-related issues.
  • Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
  • Partnered with benefits administration team to integrate benefit deductions into the payroll system seamlessly.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Provided training for junior staff members on proper payroll practices, fostering professional growth within the department.
  • Adjusted tax withholdings according to employee requests while adhering to federal regulations thus avoiding penalties or fines.
  • Ensured compliance with federal and state regulations by staying current on tax laws and filing requirements.
  • Implemented time-saving procedures for handling garnishments and deductions, reducing processing errors and improving efficiency.
  • Collaborated with HR to maintain up-to-date employee records, facilitating accurate paycheck calculations.
  • Managed payroll for over 500 employees, ensuring timely and accurate payments.
  • Developed comprehensive payroll reports for management review, aiding informed decision-making processes.
  • Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
  • Resolved payroll discrepancies quickly and successfully.
  • Developed and implemented new payroll policies and procedures according to changing laws and regulations.
  • Handling Escalation for major technical issues related to Tax calculations from time to time.  Running test scripts in the Quality environment for change management activities.  Initiating pre and postproduction calls with clients

Travel Counsellor

HRG North America (RBC Rewards Travel)
10.2016 - 10.2018
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently throughout tenure.
  • Conducted regular evaluations of supplier performance to ensure quality standards were met consistently across all partners.

Education

Payroll Certification - Payroll

Payroll Compliance Legislation
04.2019

TICO Certified - Travel & Tourism

Travel Industry Council of Ontario
05.2016

Masters of Tourism - Tourism And Hospitality

Kurukshetra University
Kurukshetra
07.2004

Bachelors in Commerce - Advanced Accounting And Finance

Kurukshetra University
Kurukshetra India
08.2002

Diploma in Advanced Software Technology -

CMC India Pvt Ltd
07.2002

Skills

  • Collaborative team member
  • Exceptional Microsoft Excel skills
  • Ability to prioritize to accomplish multiple tasks and complete projects under Pressure
  • Customer service

Languages

English
Hindi
Punjabi

Timeline

Senior Payroll Specialist

ADP Globalview Canada
10.2018 - Current

Travel Counsellor

HRG North America (RBC Rewards Travel)
10.2016 - 10.2018

Payroll Certification - Payroll

Payroll Compliance Legislation

TICO Certified - Travel & Tourism

Travel Industry Council of Ontario

Masters of Tourism - Tourism And Hospitality

Kurukshetra University

Bachelors in Commerce - Advanced Accounting And Finance

Kurukshetra University

Diploma in Advanced Software Technology -

CMC India Pvt Ltd

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Smriti Kumar