Smriti Kalia
Calgary,Canada
Summary
Proficient to work and perform under high-pressure situations and meeting deadlines, to contribute to organizational growth and profitability. A methodical, result oriented team leader possessing good communication, interpersonal, relationship management and time management skills with demonstrable objection handling abilities. High Digital acumen with computer skills include Operating Systems like MS Office 2007.
To harness a strong track record & seek responsibility with an organization, that provides excellent work culture and growth within the organization, contribute and finally rise to its decision-making and strategy.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
ANZAC Security
Calgary, CANADA
11.2022 - Current
- Handles Administrative duties
- General office tasks along with managing and creating spread sheets/documentations
- Training & Coaching Counselling
- Responsible for developing and sustaining relationships with customer base
- Overseeing official tasks, such as sorting and sending e-mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Welcoming visitors to your office
- Answering phone calls.
Administrative Assistant
The Moulding Store Inc.
Calgary, CANADA
02.2022 - 11.2022
- Attended customer enquiries requesting details on products and services
- Responsible for developing and sustaining relationships with customer base
- Increased sales by upselling
- Liaised with multiple departments for process flow management and cross functional support
- Supported Client escalation points
- Answering, forwarding and transferring customer and CRM and ensuring client files and accounts are up to date
- Managing client billing by preparing and sending out bills, payment reminders, and closure of payments
- Monitoring and keeping the inventory tracking system up to date Formatting documents and organizing documents in electronic filing system
- Creating & maintaining the quotes for clients
- Scheduling all deliveries against orders
- Performing general administrative work such as scanning documents, processing mail, and ordering office supplies
- Review back orders and align inventory accordingly
- Process order changes/cancellations Determine the most efficient and economical method of shipping
- Create shipping paperwork and schedule loads
- Coordinate returns and reconcile inventory counts.
Sr. Career Advisor
Global Opportunities
Chandigarh, INDIA
06.2011 - 03.2012
- To counsel students for overseas studies (UK/Australia/NZ/Canada/USA) To prepare application and apply for admission
- Following up with universities/institutes for Offer letter Chase up
- To prepare visa files for visa applications for all countries mentioned above
- Sending visa files to High commission
- To maintain record of all files (physical + excel sheet) To follow up with existing queries as well as with fresh arrivals
- Ultimately to lodge the cases to meet the targets provided.
Senior Executive – Client Relations
Oceanic Consultants Pvt. Ltd.
Chandigarh, INDIA
11.2005 - 01.2011
- To counsel students for overseas studies
- To prepare and apply for admission
- Following up with admissions team for Offer Letter & eCoe documents of clients
- To prepare visa files for visa applications
- To maintain record of all files
- To follow up with existing queries as well as with fresh arrivals
- Ultimately to lodge the cases to meet the targets provided.
Technical ADVISOR - BUSINESS Support TEAM
Oceanic Consultants Pvt. Ltd.
Chandigarh, INDIA
10.2008 - 12.2009
- To assist Branches with their day-to-day queries
- Preparation of Test Papers & taking the tests of branches as well
- To give online training to branches as & when required
- To assist the fresh clients through telephone & e-mail
- To keep our branches/zones updated
- To forward the universities e-mails to all Branches
- Provide assistance in relevant /necessary documentation for successful conclusion of the transaction to branch CRO’s
- Single handedly managed the Visa team as a team leader also
- Product Training, mentoring & motivating them
- Ensuring the flow of information to the advisors & changes in the policies
- Coordinating with Admissions Department for the weekly updates report to be made out of emails received from universities of various countries
- To keep on track of daily queries received from branches & making of A Monthly Report.
Team LEADER - Visa TEAM
Oceanic Consultants Pvt. Ltd.
Chandigarh, INDIA
04.2008 - 09.2008
- To handle team of three visa officers Final checking of visa file after it was checked by visa officers’ Checking the e-visa applications or checking it again Lodging the paper based & e-visa applications Tracking of lodged cases & checking e-mails from High Commission for further requirements of lodged files Maintaining the data of cases done by team Solving the queries of team as well as branch office CRO’s whose case is in my team for checking & verifications.
Visa Officer - Visa TEAM
Oceanic Consultants Pvt. Ltd.
Chandigarh, INDIA
11.2005 - 03.2008
- Verifications & checking to be done for cases (Paper-based /online applications
- Financial Matrix preparation for visa files Verifying the financial documents from banks Taking the interview of client & sponsors Keep track of time lines for lodgment Telling the CRO’s about pending documentation in case file (if any) Filling up the e-visa applications
Sr. Work Controller / Office Coordinator
Dynamik Business Systems
Chandigarh, INDIA
10.2004 - 10.2005
- Planning, directing and coordinating all operational functions
- Allocating of Service calls to Service Engineer’s in respect to the allocated MIF
- Managing the accumulation and consolidation of all service data necessary for an accurate service deliverable for strengthened business results
- Coordinating and preparing internal and external service reports
- Dotted Line reporting of store/spares
- Ultimately to lodge the cases to meet the targets provided.
Education
Skills
- Ability to learn any new technology within a short notice and can produce results
- Responsibility & Reliability to work in and understanding of team environment
- Honesty, integrity and personal ethics with a continual desire to learn and expand horizons and the ability to work without supervision
- Self-Confidence
- Relationship Management
- Branding
- Market Analysis
- Time Management
- Sales & Marketing
- Shipping & Inventory Management
- Customer Engagement
- Customer Service
- Administrative Operations
- Administrative Support
- Administrative Coordination
- Documentation And Reporting
- Spreadsheets
Personal Particulars
Kunal Kalia, Client Manager – Graphic Communications, Calgary, CANADA., 01/09/1984, Married, smriti.kalia@gmail.com, English, Hindi, Punjabi
Exposure To Software Tools
- Well versed with operating systems like Windows XP, windows Vista
- Adequate knowledge of working with Microsoft Office tools
Awards
- Certificate of Merit for securing IInd position in academic session 2000-01in accountancy & auditing at Year 12th level.
- Participated in grade 10 state level Vocational Competition for Accountancy & Auditing.
- Diploma in Computer Applications
- Programme of E-Commerce
- Industrial & Professional Accounts Course (Tally)
- UK Education Certificate for Agents
Timeline
Administrative Assistant
ANZAC Security
11.2022 - Current
Administrative Assistant
The Moulding Store Inc.
02.2022 - 11.2022
Sr. Career Advisor
Global Opportunities
06.2011 - 03.2012
Technical ADVISOR - BUSINESS Support TEAM
Oceanic Consultants Pvt. Ltd.
10.2008 - 12.2009
Team LEADER - Visa TEAM
Oceanic Consultants Pvt. Ltd.
04.2008 - 09.2008
Senior Executive – Client Relations
Oceanic Consultants Pvt. Ltd.
11.2005 - 01.2011
Visa Officer - Visa TEAM
Oceanic Consultants Pvt. Ltd.
11.2005 - 03.2008
Sr. Work Controller / Office Coordinator
Dynamik Business Systems
10.2004 - 10.2005
Similar Profiles
Wendy BladwellWendy Bladwell
After Hours Nurse Manger at Blue Mountains District Anzac Memorial HospitalAfter Hours Nurse Manger at Blue Mountains District Anzac Memorial Hospital
Kunsang TamangKunsang Tamang
OPERATION MANAGER at RSL LifeCare - ANZAC VillageOPERATION MANAGER at RSL LifeCare - ANZAC Village
Matt ForsterMatt Forster
CEO at Modern Baking (Anzac Biscuits)CEO at Modern Baking (Anzac Biscuits)
Craig DicksonCraig Dickson
Heavy Equipment Technician at Element Technical ServicesHeavy Equipment Technician at Element Technical Services
Simran MadanSimran Madan
Site Operations Manager at DoorDashSite Operations Manager at DoorDash