S M MURTAZA RIZVI
Toronto,Ontario
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Seeking entry-level opportunities to enhance abilities while contributing to company growth
Overview
8
8
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Canada
06.2023 - 07.2024
- Picking items from the shelves using a PIT machine
- Prioritize safety and efficiency in handling heavy boxes
- Tracking outbound shipments accurately using scanning devices
- Organize and assemble pallets for outgoing orders, optimizing loading efficiency
- Ensuring secure transport by loading pallets onto trailers with attention to stability.
Customer Service Representative (Social Media)
Majorel
Canada
11.2023 - 03.2024
- Conducted meticulous content review and utilized automated tools for policy adherence
- Collaborated with team members to drive process improvements
- Demonstrated cultural sensitivity in moderation across diverse regions
- Quick learner, adept at adopting new moderation technologies
- Implemented proactive compliance measures to ensure policy alignment with regulations.
Content Moderator
ITCAN
Malaysia
01.2021 - 01.2023
- Employed advanced tools for efficient content moderation and policy adherence
- Collaborated with automated systems to streamline processes and drive improvements
- Adapted quickly to new technologies for content review and moderation
- Ensured cultural sensitivity in content moderation across diverse regions
- Implemented proactive measures to maintain policy alignment with regulations, utilizing technology for support.
Customer Service Representative
Bank Al Habib Limited
Pakistan
10.2016 - 03.2017
- Provided comprehensive customer support, technical support addressing inquiries, resolving issues, and promoting banking products according to customer requirements
- Built strong relationships with customers, ensuring a positive banking experience and resolve customer issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided guidance on account opening processes to customers and colleagues.
Education
Bachelor of Commerce -
University of Karachi
12-2016
MICROSOFT UX DESIGN COURSE
Skills
- Strong attention to detail
- Ability to understand complex situations
- Ability to understand written instruction
- Ability to understand visual aids
- Problem-solving
- Communication
- Organizational abilities
- Possess G class driving license
- Possess PIT machine license through Amazon fulfillment Center
- Possess PC and other technology knowledge
Personal Information
Relocation: Willing to relocate near job location
Timeline
Customer Service Representative (Social Media)
Majorel
11.2023 - 03.2024
Fulfillment Center Associate
Amazon
06.2023 - 07.2024
Content Moderator
ITCAN
01.2021 - 01.2023
Customer Service Representative
Bank Al Habib Limited
10.2016 - 03.2017
Bachelor of Commerce -
University of Karachi
MICROSOFT UX DESIGN COURSE
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