S.M. JAHED MUNNA
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager(Sales & Merchandising)
HKD Outdoor Innovations Ltd. Bangladesh
08.2021 - 07.2024
- Supervise day to day operations to meet performance,quality & service expectations.
- Maintained a clean, safe, and organized workplace environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Creating time & action chart for order follow ups
- Closely monitoring Sampling stages (For Bulk & development)
- Sourcing and ordering raw materials from both local and abroad
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Shipment and Payment follow up
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Costing
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Defined clear targets and objectives and communicated to other team members.
- Support senior team member to achieve targets to execute projects
Team Leader (Sales & Merchandising)
Youngone Corporation Ltd.
12.2014 - 08.2021
- Worked with apparel manufacturing customer adidas,L.L.Bean & Jack wolfskin.
- Responsible for Sample Development & material procurements from both overseas & local sources
- Worked closely with sample room & Buyer & send back to back sample until I got the approval sample & bulk order from Buyer
- Ensured on-time material arrival collaborating with freight forwarder & shipper.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed and executed training programs that significantly improved team skills and morale.
Junior Officer/Sales Associate Intern
G.H. Haewae Co. Ltd.
01.2013 - 11.2014
- Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Optimized workflow processes to reduce operating costs and improve overall productivity levels.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Dual Post-Graduate Cert. - Human Resources, Marketing, Entrshp.
Trent University
Oshawa, ON07.2026
Master of Arts in English -
Premier University
06.2013
Bachelor of Arts in English -
Premier University
06.2012
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Workload Management
- Cost Control
- Negotiation
- Process Improvement
- Flexibility
- Time Management
- Problem Solving
- Vendor Relation
- Adaptability
Languages
Bangla
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Hobbies and Interests
- Volunteer Work
- Reading
- Traveling
- Sports
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager(Sales & Merchandising)
HKD Outdoor Innovations Ltd. Bangladesh
08.2021 - 07.2024
Team Leader (Sales & Merchandising)
Youngone Corporation Ltd.
12.2014 - 08.2021
Junior Officer/Sales Associate Intern
G.H. Haewae Co. Ltd.
01.2013 - 11.2014
Dual Post-Graduate Cert. - Human Resources, Marketing, Entrshp.
Trent University
Master of Arts in English -
Premier University
Bachelor of Arts in English -
Premier University
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