Smith Patel
Regina,SK
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
IT Service Desk Analyst
EHealth Saskatchewan
05.2023 - Current
- Acted as an effective liaison between end-users and developers, translating technical issues into clear action items for bug resolution or feature enhancements.
- Established strong working relationships with internal stakeholders, fostering collaboration and improving overall IT service delivery.
- Addressed security vulnerabilities promptly through thorough analysis of security logs, patch management, and collaborating with cybersecurity experts within the organization.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
Supervisor
Subway
08.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Assisted customers in choosing menu items by providing food complementing information.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Greeted guests, promoted specials, and took orders.
Front Desk Agent
Super 8 Motel
01.2021 - 03.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Bachelor of Science - Computer Science
University of Regina
Regina, SK04.2024
Certificate - Business Administration
University of Regina
Regina, SK04.2024
Skills
- Inventory Oversight
- Reservation Systems
- Credit and cash payments
- Problem-solving skills
- Customer Service
- Time Management
- Hospitality services
- Listening Skills
- Office Management
- Front Desk Management
- POS Systems
Timeline
IT Service Desk Analyst
EHealth Saskatchewan
05.2023 - Current
Front Desk Agent
Super 8 Motel
01.2021 - 03.2021
Supervisor
Subway
08.2020 - Current
Bachelor of Science - Computer Science
University of Regina
Certificate - Business Administration
University of Regina
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