Jennifer Smith
Winnipeg,MB
Summary
Experience as an administrative assistant with skills in customer service, data entry and office management. A former correctional officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Manitoba Government
11.2021 - Current
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
Correctional Officer
Manitoba Government
04.1998 - 02.2020
- Transported inmates to and from court hearings, medical appointments and other locations.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Conducted security checks of inmates and living areas.
- Established positive working relationships and maintained boundaries with resident offenders.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Restrained inmates when disturbances required physical intervention.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Investigated and responded to incidents of inmate misconduct.
Education
High School Diploma -
Lord Selkirk Comprehensive High School
Selkirk, MBNo Degree - Criminal Justice
University of Winnipeg
Winnipeg, MBSkills
- Data Entry Documentation
- Microsoft Outlook
- Copying and Scanning
- Conflict Resolution Skills
- De-Escalating Conflicts
- Active Listening
- Crisis Intervention Training
- Safety and Security Enforcement
- Canine CPR & First Aid
- Satisfactory Criminal Record and clear Vulnerable Sector checks completed and available upon request
Volunteering
I have volunteered with various dog rescues in Winnipeg for approximately 10 years. I have foster dogs/puppies off and on as needed, communicate with potential adopters/fosters and the director, evaluate potential adopters, complete home checks, participate in vaccination clinics and northern runs to drop food/houses and pick up surrendered dogs/puppies.
Timeline
Administrative Assistant
Manitoba Government
11.2021 - Current
Correctional Officer
Manitoba Government
04.1998 - 02.2020
High School Diploma -
Lord Selkirk Comprehensive High School
No Degree - Criminal Justice
University of Winnipeg
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