Smita Dhakal
Toronto,Canada
Summary
Reliable and detail-oriented professional with over two years of experience in banking and customer service. Proven ability to handle financial transactions, resolve customer inquiries, and support daily branch operations. Strong communication, problem-solving, and time management skills. Seeking an entry-level role in banking, administration, or customer support to continue career growth in the financial services industry.
Overview
7
7
years of professional experience
Work History
Depositor/Baker
Traditional Fine Foods
Toronto, Canada
08.2023 - Current
- Set up and operate machine tools to produce quality products.
- Monitor the feed and speed of machines during the machining process.
- Maintain records of completed work and production data, including the volume produced and the time required for each task.
Business Development Manager
Hope Departmental Store
Bharatpur, Nepal
05.2020 - 03.2022
- Aligned company goals with customer outcomes, and increased satisfaction by automating contact management systems.
- Enhanced profitability by developing pipelines, utilizing marketing, and sales strategies.
- Collaborated with upper management to implement continuous improvements, and exceed team goals.
- Researched target markets to understand the needs of current and potential customers.
- Provided training to sales staff on effective communication techniques when dealing with clients.
Customer Service Support Specialist
Citizens Bank Limited
Bharatpur, Nepal
02.2018 - 02.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner related to their credit cards.
- Taking calls from clients and leveraging multiple systems to support the servicing of credit card transactions.
- Navigating online support tools to ensure correct procedures are followed to protect clients.
- Solving issues for clients at the first point of contact, where possible.
- Utilizing client-servicing soft skills to ensure a positive experience for clients in each interaction.
Education
Post-Degree Certificate - Project Management
Fleming College
Toronto, ON12.2023
Post-Degree Certificate - International Business Management
Centennial College
Toronto, ON12.2022
Bachelor's - Business Administration- Banking and Insurance
Boston International College
Bharatpur, Nepal12.2019
Skills
- Efficient data management, planning and execution, CRM, and office management tools
- Customer service
- Team building
- Account management
- Microsoft Office (Word, Excel, Outlook)
- Data entry and documentation
- Communication skills
- Problem solving
- Time management
- Critical thinking
Status In Canada
Open Work Permit
Training and Certification
- LLQP Certified Life Insurance Agent-Ontario (2025)
- Risk Management
Timeline
Depositor/Baker
Traditional Fine Foods
08.2023 - Current
Business Development Manager
Hope Departmental Store
05.2020 - 03.2022
Customer Service Support Specialist
Citizens Bank Limited
02.2018 - 02.2020
Post-Degree Certificate - Project Management
Fleming College
Post-Degree Certificate - International Business Management
Centennial College
Bachelor's - Business Administration- Banking and Insurance
Boston International College
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