Summary
Overview
Skills
Work History
Education
Languages
Certification
Work Availability
Timeline
Hi, I’m

Smit Zadfiya

Toronto,ON
Your most unhappy customers are your greatest source of learning.
Bill Gates
Smit Zadfiya

Summary

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Windows Server, Active Directory, and Ticketing system.

Overview

3
years of professional experience
1
Certification

Skills

  • Security Tools
  • Programming Languages: Java, C#, Net, Python, React
  • API Design and Development
  • Cloud Knowledge: AWS Azure
  • Troubleshooting and Diagnostics
  • Hardware Installation and Maintenance
  • System and Network Security
  • Microsoft Office
  • Technical Support
  • Networking Fundamentals
  • Team Collaboration
  • Sprint Planning
  • Software Best Practices

Work History

Planics Dev
Surat, GJ

Full Stack Developer
01.2021 - 03.2022

Job overview

  • Created and maintained webpages utilizing HTML, CSS, JavaScript, and PHP.
  • Implemented MySQL databases for a variety of applications.
  • Debugged existing code and optimized performance of webpages.
  • Integrated third-party APIs into existing systems.
  • Maintained version control systems such as Git, SVN.
  • Analyzed requirements documents to develop technical specifications for projects.
  • Maintained accurate records of customer interactions and service requests.
  • Collaborated with other developers in designing solutions for customer requirements.
  • Configured servers to host web applications in Linux environment.

Petro Canada
Etobicoke, ON

Customer Service Representative
05.2022 - 08.2023

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Uka Tarsadia University
India

Bachelor of Science from Information And Technology
01.2021

University Overview

  • 8.5 GPA out of 10 GPA

Sault College of Applied Arts And Technology
Toronto, ON

Post-Secondary Diploma from Cyber Security

University Overview

  • 3.72 GPA out of 4

Languages

English
Professional
Gujarati
Native/ Bilingual
Hindi
Full Professional

Certification

  • Career Essentials in System Administration [Microsoft]
  • 100W Cybersecurity Practice for Industrial Control System [U.S. Department of Homeland Security - CISA ]
  • CompTIA A+ [ Udemy ]
  • Security+ [ Udemy - Pursuing ]
  • Jira – cloud edition [ LinkedIn Learning ]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Representative

Petro Canada
05.2022 - 08.2023

Full Stack Developer

Planics Dev
01.2021 - 03.2022

Uka Tarsadia University

Bachelor of Science from Information And Technology

Sault College of Applied Arts And Technology

Post-Secondary Diploma from Cyber Security

Similar Profiles

CREATE PROFILE
Smit Zadfiya