Socializing
Smit Vanzara
Customer Service Representative
Edmonton,AB
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Supervisor
Tommy Hilfiger
Edmonton, AB
11.2020 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted with onboarding of new team members; participated in the hiring process, assisted with trainings on meeting customer service expectations, and conducted general store walk throughs.
- Directly supervised team members; assisted with creating weekly schedules, planned and assigned daily tasks, and reviewed individual progress
- Maintained staff safety and store security standards; enforced that all government and company policies and standards are met, communicated policy updates with senior management and team members, oversaw store security and assisted in de-escalating crisis situations
- Manage inventory by ensuring all merchandise is represented and replenished on the floor in full-size runs
Cell Phone Repair Technician/ Sales Associate
Callicon
Edmonton, AB
09.2019 - 11.2020
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- Greeting customers and listen to their complaints regarding the malfunctioning of their phone.
- Tested repaired unit and advised clients when they could retrieve their units
- Sold cell phone accessories including screen protectors, cases, charging cable etc
- Able to repair most common devices manufactured by Apple, Samsung, LG, HTC, Huawei
Sales Associate
Urban Planet
Edmonton, AB
12.2019 - 03.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieve all sales goals while maintain a high level of customer service
- Respond to all customer inquiries in a timely and effective manner
Education
High School Diploma -
Centre High School
Edmonton, AB 01.2019 - 01.2020
High School Diploma -
J. Percy Page High School
Edmonton, AB 05.2016 - 05.2019
Skills
Priority management
Interests
Playing video games
Timeline
Supervisor
Tommy Hilfiger
11.2020 - Current
Sales Associate
Urban Planet
12.2019 - 03.2020
Cell Phone Repair Technician/ Sales Associate
Callicon
09.2019 - 11.2020
High School Diploma -
Centre High School
01.2019 - 01.2020
High School Diploma -
J. Percy Page High School
05.2016 - 05.2019
Similar Profiles
Faida MuriithiFaida Muriithi
Assistant General Manager at Tommy HilfigerAssistant General Manager at Tommy Hilfiger
Aiden BlackburnAiden Blackburn
Sales Consultant at Tommy Hilfiger StoreSales Consultant at Tommy Hilfiger Store
Toyosi AyegbusiToyosi Ayegbusi
Sales Associate at Tommy HilfigerSales Associate at Tommy Hilfiger
Claudia AparicioClaudia Aparicio
Sales Associate at Tommy HilfigerSales Associate at Tommy Hilfiger
Keisha MavungaKeisha Mavunga
Brand Associate at Banana RepublicBrand Associate at Banana Republic