Summary
Overview
Work History
Education
Skills
Projects
Certfications
Timeline
Generic

Smit Shah

Edmonton,AB

Summary

Feedback into actionable insights to improve service delivery, Increase customer loyalty, and build lasting professional relationships. Seeking an opportunity to utilize my diverse skillset to contribute to the growth of the company. Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.

A motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.

Overview

3
3
years of professional experience

Work History

Certified Restaurant Supervisor

SSP America
10.2023 - Current
  • Ensured smooth operations of all the restaurants under ssp group on the YEG Airport.
  • Made sure all the standards are followed and passed all the quarterly inspections.
  • Assisted the General Manager with the Inventory ordering and counting.
  • Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.
  • Deposited cash and tips out at the end of every shift. Also filled all the daily sales and shift records.

Shift Supervisor

Tim Hortons
01.2022 - 06.2023
  • Delegated tasks to team members according to individual strengths
  • Communicated employee, customer and workplace needs to managers
  • Received product deliveries and moved materials to designated workplace locations
  • Motivated employees to reach highest professional potential
  • Resolved conflicts between team members and departments
  • Notified employees of policy and procedure changes to promote overall compliance
  • Trained new employees on company policies, procedures and work ethics.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.

Shift Supervisor

Tim Hortons
08.2023 - 10.2023
  • More or less the same duties as listed previously
  • More information available upon request.

STORE MANAGER

Papa John's Pizza
09.2021 - 05.2023
  • Expertise in pizza making and all other menu items
  • Addressed employee issues, performed corrective actions, and terminated employees when necessary
  • Handled in-store operations and also looked after the inventory i.e (Ordering and receiving) and also filled all reports while closing the store
  • Conducting regular inventory counts and reconciling discrepancies
  • Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
  • Evaluated customer feedback and complaints to locate weaknesses and improve service
  • Hiring and training staff along with doing all the scheduling.
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
  • Enforcing health and safety regulations within the store
  • Ensured that all the promotional deals were advertised properly and followed accordingly.

Shift Supervisor

Papa John's Pizza
06.2023 - 08.2023
  • Same duties as mentioned previously
  • More details available upon request.

Retail Supervisor

Reliance Home Comfort
02.2019 - 06.2021
  • Ensured the smooth and efficient operation of a store.
  • Opening and closing the store, ensuring security protocols are followed.
  • Managing cash registers and handling financial transactions.
  • Made work schedules and assigning tasks to employees.
  • Ensured excellent customer service by setting standards and leading by example.
  • Holding regular team meetings to discuss goals, challenges, and improvements.
  • Assisting with difficult customer interactions when required.
  • Monitoring and maintaining inventory levels, as well as Ordering and restocking products as needed.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Managing and reducing shrinkage. (loss due to theft, damage, or other factors)
  • Overseeing the layout and visual presentation of products.
  • Implementing promotional and seasonal displays as needed.
  • Analyzing sales data and identifying opportunities for improvement.
  • Reporting and addressing any maintenance issues.
  • Adhering to labor laws, safety standards, and business licenses.

Education

Diploma in Computer Programming -

Seneca College
North York, ON
05.2023

Skills

  • Front End: HTML, CSS
  • Back End: DBMS, SQL
  • Coding languages such as C/C and Python
  • Good hand in Microsoft Suite
  • Mentoring and Leadership
  • Coffee Standards and Machinery
  • Team Assignments and Guest Satisfaction
  • Inventory controls
  • Labor cost control
  • Food Safety
  • Timesheet Organization
  • Recruitment
  • Sales operations

Projects

Programming and Coding Projects, Seneca College, 01/01/22, 05/01/23, Accomplished programming and coding projects on various aspects as needed by the professor. Handled the operation mostly in coding languages such as C/C++, python, SQL. Designed web pages and websites.

Certfications

  • Smart/Pro Serve - Alberta Government • 2023

 Certified to handle the Food management and work in Food Industry, qualified to handle Liquor.

  • Security License - Ontario Government • 2022

 Qualified to provide Security Services.

  • First Aid and CPR - CANADIAN RED CROSS • 2022

 Certified in providing the basic first Aid and CPR.

  • Food Handler Certification - Alberta Government • 2023

 Certified and eligible to work in any kind of restaurant Business.

  • Basics of C programming - Creative Computer Classes • 2021

 Certified in the Basics of C programming language.

Timeline

Certified Restaurant Supervisor

SSP America
10.2023 - Current

Shift Supervisor

Tim Hortons
08.2023 - 10.2023

Shift Supervisor

Papa John's Pizza
06.2023 - 08.2023

Shift Supervisor

Tim Hortons
01.2022 - 06.2023

STORE MANAGER

Papa John's Pizza
09.2021 - 05.2023

Retail Supervisor

Reliance Home Comfort
02.2019 - 06.2021

Diploma in Computer Programming -

Seneca College

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Smit Shah