Smit Shah
Regina,Saskatchewan
Overview
2
2
years of professional experience
Work History
Technical Analyst (Cybersecurity Internship)
SaskTel
05.2022 - 12.2022
- Provided support for cybersecurity-related inquiries, assisting users in understanding and mitigating potential security risks.
- Collaborated with IT teams to troubleshoot and resolve network and system issues, enhancing overall operational efficiency.
Sales Associate
Walmart
09.2020 - 12.2022
- Excelled in providing comprehensive customer service, handling inquiries and resolving issues to ensure a high level of customer satisfaction.
- Managed product inventory and sales with a focus on maximizing efficiency and accuracy, contributing to store profitability.
IT Intern
Government Of Saskatchewan
01.2022 - 04.2022
- Created user-friendly Power BI dashboards to show financial data in real-time, helping make better decisions based on clear information.
- Used analytical skills to understand complex financial data and clearly explained it to the team, enhancing report clarity and usefulness.
Security Analyst (Internship)
SaskEnergy Incorporated / TransGas Limited
09.2021 - 12.2021
- Conducted security audits/assessments, firewalls audits, network scans, and identified gaps in security processes and procedures to ensure timely remediation.
- Managed and resolved IT helpdesk tickets with a focus on security issues, prioritizing customer concerns and satisfaction.
Education
Bachelor of Science - Computer Science
University of Regina
Regina, SK12.2023
Diploma - Computer Engineering
Gujarat Technological University
India04.2019
Skills
Customer Engagement: Service Excellence, Client Consultation, Satisfaction Assurance
Order Management: Job Ticketing, Scheduling Coordination, Quality Control
Print Software Proficiency: Management Systems, Workflow Automation
Communication Skills: Clear Instructions, Efficient Correspondence, Feedback Handling
Problem-Solving: Issue Identification, Resolution Strategies, Process Optimization
Data Handling: Report Generation, Trend Analysis, Performance Metrics
Time Management: Deadline Adherence, Prioritization, Schedule Planning
Team Collaboration: Cross-Functional Support, Joint Project Success, Cooperative Dynamics
Safety Compliance: Procedure Adherence, Regulatory Awareness, Safe Operations
Hobbies
- Listening to music and watching movies
Timeline
Technical Analyst (Cybersecurity Internship)
SaskTel
05.2022 - 12.2022
IT Intern
Government Of Saskatchewan
01.2022 - 04.2022
Security Analyst (Internship)
SaskEnergy Incorporated / TransGas Limited
09.2021 - 12.2021
Sales Associate
Walmart
09.2020 - 12.2022
Bachelor of Science - Computer Science
University of Regina
Diploma - Computer Engineering
Gujarat Technological University
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