Smit Shah

Summary

Proficient in diagnosing and resolving technical issues, providing excellent customer service, and communicating effectively with users. Skilled System/ network engineer with experience configuring, monitoring, upgrading, and maintaining system hardware, software, and related infrastructure. Seeking a challenging role to utilize my technical expertise and problem-solving skills in supporting computer systems and ensuring client satisfaction.

Overview

years of professional experience

Work History

Supervisor

A&W Canada

01.2022 - 08.2023

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Compiled inventory lists and worked with vendors for product pricing and special orders
Handled high-volume orders
Checking inventory for expired food by properly ordering, receiving, and stocking other products

IT Technician

ByteWeb IT Solutions

08.2020 - 09.2021

Assisted in the organization and inventory of all hardware and software resources
Manage IT Help Desk ticket response and resolution process
Address inquiries, resolve issues, and obtain feedback proactively
Established and maintained administration of digital communication software, including email, user logins and passwords
Conducted IT hardware health checks, repairs, and custom configurations
Managed shipping and receiving of hardware peripherals
Configured hardware, devices, and software to set up workstations for employees
Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks. Removed malware and other threats from laptops and desktop systems.
Administrating various devices and services, routers, switches, firewalls, VPN, Wi-Fi)
Responded to user inquiries and provided technical assistance over the phone and in person.

Education

Computer Engineering Technician

Northern College of Applied Arts And Technology

Timmins, ON

08.2023

Skills

Cisco: CCNA
Malware Analysis
Routers and Switches
Hands-on experience with VMware and VirtualBox
Strong verbal and written communication abilities
Spiceworks and ServiceNow

MySQL, SQL
Ability to communicate with non-technical users
Ability to resolve technical issues efficiently and effectively
Proficient in diagnosing technical issues and providing solutions
Strong work ethic and positive team attitude

Certification

CompTIA A+

Microsoft certified: Azure AI Fundamentals

Cisco certified: CyberOPS Associate

Cisco certified: Systems Security

Cisco Certified CCNA: Enterprise Networking, Security, and Automation

Cisco Certified CCNA: Switching, Routing, and Wireless Essentials.

Cisco Certified: IT Essentials Cisco certified: Introduction to Networks

Timeline