Summary
Work History
Education
Skills
Certification
Volunteer Experience
Quote
Languages
Generic
SMIT PARIKH

SMIT PARIKH

Toronto,ON

Summary

Results-oriented professional with 1 year of experience in customer service and technical support. Strong skills in computer networking, specifically Ethernet/IP networks. Seeking a technical support role to utilize expertise in delivering exceptional customer service and efficiently resolving technical issues. Committed to providing top-notch support and leveraging knowledge to ensure customer satisfaction.

Work History

Walmart Employee

Walmart
06.2022 - Current
  • Ensured data accuracy and compliance by proficiently managing Walmart's POS system, resulting in a 15% reduction in inventory discrepancies and improved operational efficiency
  • Improved sales accuracy by developing strong analytical skills and attention to details in identifying trends, resulting in a 15% increase in quarterly revenue and more informed decision-making
  • Demonstrated effective communication with customers and colleagues, resolving issues properly
  • Maintained a strong understanding of company policies, business strategies, and operational procedures, ensuring compliance and contributing to a high-performance environment
  • Adopted inclusivity and teamwork by supporting colleagues during peak hours, adapting to changing work environments, and contributing to a positive team dynamic.

Technical Support

Kocher
10.2021 - 01.2022
  • Used ticketing systems to manage and process support actions and requests
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Interacted with customers to provide and processed information in response to inquiries, concerns and requests about products and services
  • Supported and maintained the in-house computer system, desktop, and peripherals
  • Troubleshoot problem areas in a timely and accurate fashion and provided the end user training and assistance where required
  • Provided technical support to over 500 customers in resolving their technical issues
  • Performed installations, hardware repairs, maintenance, technical assistance, and support on Windows, and MAC OS computers
  • Provided programming/support for client projects, posting issues in call tracking system.

Education

Ontario College Graduate Certificate -

Sheridan College
Brampton, Canada
08.2023

Ontario College Graduate Certificate -

Georgian College
Barrie, Canada
12.2022

Bachelor Of Engineering -

Gujarat Technological University
Vasad, Ind
12.2020

Skills

  • Programming Languages: Python, R, SQL
  • Software: MS 365 admin, MS 365, Cisco Packet tracer, Azure, VMware, Windows server
  • Hardware: PCs, Laptops, Telephony Systems, Printers, Routers and Switches, Modems
  • Networking: LAN & VPN/Remote Connectivity, TCP/IP, DHCP, DNS
  • Operating System: Microsoft, MacOS, Linux
  • Interpersonal Skills: Communication, Teamwork, Problem-solving, Adaptability
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills

Certification

  • Cloud Foundations by Amazon Web Services (AWS)
  • AI Foundations by Amazon Web Services (AWS)
  • Machine Learning Fundamentals by Amazon Web Services (AWS)
  • Google Certified Professional Data Analytics

Volunteer Experience

  • Tech Fest 2019: Event Representative at College
  • HelpAge India: Fundraising Volunteer
  • Statistic without Borders (SWB): Statistical Analysis Volunteer

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English
Full Professional
French
Elementary
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
SMIT PARIKH