Smirna Rodriguez
Montreal,QC
Summary
Highly motivated professional with a strong background as a SDR and BDR. Passionate about utilizing a range of outreach methods—including demos, videos, and personalized emails—to enhance lead generation and qualification processes. Proficient in articulating the value of company offerings, ensuring alignment with customer needs. Eager to apply extensive outreach expertise and a teamwork-oriented approach to drive impactful marketing initiatives.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Newforma
01.2024 - Current
- Proactively engaged with inbound leads generated from various marketing campaigns, ensuring each interaction is tailored to specific context of lead's interest.
- Continuously enhanced knowledge of company products and services to ensure highest level of expertise in customer interactions.
- Utilized advanced prospecting tools such as LinkedIn Sales Navigator and ZoomInfo to identify and engage potential leads, enhancing outreach strategies and lead generation efforts.
- Maintained attention in the sales dashboard to identify emerging business opportunities, ensuring timely engagement and fostering potential new client relationships.
Sales Development Representative
Katana MRP
01.2022 - 09.2023
- Exceeded lead generation targets while prioritizing quality and aligning client needs
- Successfully qualified 100 inbound leads per quarter, along with meeting targets of qualifying 75 outbound leads last quarter. Showcasing efficiency in handling both inbound and outbound lead channels.
- Conducted personalized email and call outreach to prospects
- Identified and nurtured potential clients, ensuring seamless transition to customer success phase.
- Championed innovative approaches to identify and capitalize on new business opportunities, placing client's needs at the forefront
- Ensured lead qualification based on budget, need, and decision-making authority
- Effectively communicated values and benefits of our products/services to leads, fostering trust and understanding throughout the sales process.
Social Media Specialist
ALDO Group
01.2020 - 10.2021
- Effectively oversaw and possessed comprehensive expertise in multiple social media platforms, including Facebook, Instagram, and Twitter.
- Managed approximately 100 incoming calls, emails and chats per day from customers
- Delivered timely responses to client inquiries, chats, emails, and comments, ensuring client needs were met promptly
- Supplied relevant details to facilitate collaborations and fostered valuable partnerships
- Sustained continuous communication and collaboration with the Marketing team to ensure seamless customer experiences.
Customer Service Agent
ALDO Group
01.2019 - 01.2020
- Provided outstanding customer service, ensuring customer inquiries were promptly addressed, orders were confirmed efficiently, and issues were resolved timely
- Identified and seized sales opportunities by addressing product-related questions and operational concerns, enhancing overall customer satisfaction.
- Managed approximately 30 to 50 incoming calls, chats and emails daily.
- Conducted research and effectively resolved discrepancies, customer claims, and other issues, ensuring a smooth customer experience.
Front Desk Agent
Nelligan Hotel
12.2017 - 10.2018
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
DEC - Hospitality Management Techniques
LaSalle College
Montreal, Canada05.2017
French Studies
EF School of French
Paris, France05.2012
Bachelor of Arts - Social Communication
Santa Maria University
Caracas, Venezuela05.2010
Skills
- CRM Platforms: Intercom, HubSpot and Salesforce
- Collaboration and Documentation: Confluence
- Office Software: Microsoft Office Suite
- Operating Systems: MacOS
- Graphic Design: Canvas, Adobe Photoshop
- Online Platforms: Competent in using Guru, Vidyard and Loom for enhanced online content creation and collaboration
- Cold-calling
- Lead prospecting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Business Development Representative
Newforma
01.2024 - Current
Sales Development Representative
Katana MRP
01.2022 - 09.2023
Social Media Specialist
ALDO Group
01.2020 - 10.2021
Customer Service Agent
ALDO Group
01.2019 - 01.2020
Front Desk Agent
Nelligan Hotel
12.2017 - 10.2018
DEC - Hospitality Management Techniques
LaSalle College
French Studies
EF School of French
Bachelor of Arts - Social Communication
Santa Maria University
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