Smilepreet Kaur
Calgary,Alberta
Summary
Dynamic retail professional with proven expertise in team leadership and customer service at Urban Behavior. Successfully trained staff, enhancing product knowledge and sales techniques, while driving sales growth through effective coaching. Skilled in money handling and employee scheduling, fostering a high-performing work culture that improved staff retention and productivity.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Urban Behaviour
08.2025 - Current
- Supervised and motivated a team of 60 employees to achieve and exceed sales and performance targets.
- Assisted in daily store operations, including scheduling, merchandising, and inventory management.
- Drove sales growth through effective team coaching, customer engagement, and upselling strategies.
- Ensured visual merchandising met brand standards and enhanced the customer shopping experience.
- Promoted a positive, high-performing work culture, leading to improved staff retention and productivity.
- Monitored sales reports and analyzed discrepancies to ensure data accuracy and operational efficiency.
Key Holder/Team Leader
Urban Planet
08.2023 - 07.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new staff on customer service best practices and point-of-sale systems.
- Managed inventory levels, organizing stock to optimize sales floor efficiency.
- Assisted in visual merchandising to enhance product presentation and drive customer engagement.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Sales Associate
Columbia Sportswear
11.2023 - 05.2024
- Assisted customers in product selection and provided detailed information on features and benefits.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately and handled cash management tasks.
- Participated in training sessions to learn product knowledge and sales techniques effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Software Enginer - Engineering
Bow Valley College
Calgary04-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Employee scheduling
Timeline
Assistant Manager
Urban Behaviour
08.2025 - Current
Sales Associate
Columbia Sportswear
11.2023 - 05.2024
Key Holder/Team Leader
Urban Planet
08.2023 - 07.2025
Software Enginer - Engineering
Bow Valley College