Summary
Overview
Work History
Education
Skills
Timeline
Generic

Smile Gupta

Human Resource Assistant
Etobicoke,ON

Summary

Knowledgeable and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Inbound Problem Solver

Amazon Fulfillment
Bolton, ON
10.2021 - Current
  • Troubleshoot and resolve problems that an associate encounter with inventory; printing ASIN labels, damage out products
  • Researched and extracted data to complete tasks.
  • Analyze problems effectively, evaluate potential solutions, and implement them in a timely manner
  • Promptly respond to inquiries and requests from managers and process assistants
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Defined problem to identify, prioritize and select alternatives.

Assistant Manager

Tim Hortons
Ottawa, ON
01.2020 - 08.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Customer Service Representative

Garda World
Toronto, ON
01.2017 - 12.2019
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provide immediate assistance to customers in various types of emergencies (fire alarms/floods/ elevator entrapment/intrusion alarms)
  • Maintain records and forward daily incident/occurrence reports to the management
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Grade 12 -

Dr. Kitchlu Public School

Bachelor of Science - Mathematics And Science

PANJAB UNIVERSITY
Chandigarh
06.2013 - 05.2016

Post Graduate Diploma - Chemical Laboratory Analysis

Lambton College
05.2017 - 01.2019

Skills

Strong written and verbal communication skillsundefined

Timeline

Inbound Problem Solver

Amazon Fulfillment
10.2021 - Current

Assistant Manager

Tim Hortons
01.2020 - 08.2021

Post Graduate Diploma - Chemical Laboratory Analysis

Lambton College
05.2017 - 01.2019

Customer Service Representative

Garda World
01.2017 - 12.2019

Bachelor of Science - Mathematics And Science

PANJAB UNIVERSITY
06.2013 - 05.2016

Grade 12 -

Dr. Kitchlu Public School
Smile GuptaHuman Resource Assistant