Smile Gupta
Human Resource Assistant
Etobicoke,ON
Summary
Knowledgeable and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Inbound Problem Solver
Amazon Fulfillment
Bolton, ON
10.2021 - Current
- Troubleshoot and resolve problems that an associate encounter with inventory; printing ASIN labels, damage out products
- Researched and extracted data to complete tasks.
- Analyze problems effectively, evaluate potential solutions, and implement them in a timely manner
- Promptly respond to inquiries and requests from managers and process assistants
- Leveraged technology to troubleshoot and track issues efficiently.
- Defined problem to identify, prioritize and select alternatives.
Assistant Manager
Tim Hortons
Ottawa, ON
01.2020 - 08.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Service Representative
Garda World
Toronto, ON
01.2017 - 12.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provide immediate assistance to customers in various types of emergencies (fire alarms/floods/ elevator entrapment/intrusion alarms)
- Maintain records and forward daily incident/occurrence reports to the management
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Grade 12 -
Dr. Kitchlu Public School
Bachelor of Science - Mathematics And Science
PANJAB UNIVERSITY
Chandigarh 06.2013 - 05.2016
Post Graduate Diploma - Chemical Laboratory Analysis
Lambton College
05.2017 - 01.2019
Skills
Strong written and verbal communication skills
Data Entry
Microsoft Office skills
Account management
POS systems expert
Service standard compliance
Recordkeeping strengths
Timeline
Inbound Problem Solver
Amazon Fulfillment
10.2021 - Current
Assistant Manager
Tim Hortons
01.2020 - 08.2021
Post Graduate Diploma - Chemical Laboratory Analysis
Lambton College
05.2017 - 01.2019
Customer Service Representative
Garda World
01.2017 - 12.2019
Bachelor of Science - Mathematics And Science
PANJAB UNIVERSITY
06.2013 - 05.2016
Grade 12 -
Dr. Kitchlu Public School