SMIKITAJIT KOUR
Edmonton,AB
Summary
Experienced IT Enterprise professional with knowledge of Networking and IT operations. Hands on Experience of 4 years in IT Help desk support, Networking and Service Desk. Proven ability to analyse and resolve any IT issue in a timely manner. Ability to thrive in fast-paced environments and adhering to tight deadlines. Quick learner with skills to identifying problems and helping to a diverse clientele. Strong Troubleshooting Skills with excellent written and verbal communication abilities, able to relay technical information to both technical and non-technical users. Excellent Client Relationship Management to identify the areas of improvement and taking initiatives to drive the process to achieve efficiency and error reduction.
Overview
5
5
years of professional experience
Work History
Service Desk Analyst
Canadian Tire Corporation
Toronto
04.2023 - Current
- Answered queries by telephone or self-service ticket to support internal computer hardware, software, network, application access and telecommunications systems.
- Routed, tracked and managed store employee's service desk tickets from inception to close and documented issues and results.
- Delivered local and remote Tier 1 IT support for Retail hardware devices like EFD's, Lockers, Customer Facing devices, Autotablets, POS peripherals, Pinpads. etc
- Troubleshooting hardware issues and operations of third-party service providers like Zebra, Fujitsu , Moneris , IBM, Lexmark.
- Managed Online Ordering System - Hybris, for all Customers and Stores to process the order until its completion.
- Corrected network faults and malfunctions to restore connectivity for handheld Store devices and POS Registers
- Handling power and network outages for all the Canadian Tire Stores nationwide.
TECHNICAL SUPPORT SPECIALIST
MINDEN GROSS LLP
TORONTO, CANADA
03.2021 - Current
- Provide technical assistance to all 300 plus employees
- Configure Desktops, Laptops, IPad, for employees including software’s like Cisco Any connect VPN, Secure Link, Mi Collab and Remote Desktop Connection
- New User Setup and configure profiles as well as specific software for new employees
- Handling the deployment of Xerox Printers and their drivers and all their troubleshooting
- Resolving the Adobe Pro and Standard issues
- Handling all hardware/software related issues
- Migrating the profiles over Virtual Desktops on servers
- Create/Update documentation for instructions, inventory or outdated information
- Setting up and troubleshooting Zoom/WebEx and Teams call for lawyers
- Upgrading users from Outlook 2013 to MS 365 Exchange, DM04 to DM22.
IT END USER SUPPORT INTERN(CO-OP)
EQUITABLE BANK
TORONTO, CANADA
05.2020 - 08.2020
- Troubleshooting and resolving software and hardware related enquires.
- Ability to provide user support using remote access tools.
- Working on Onboard/Offboard related services like assigning and terminating software permissions.
- Providing access and permissions for the applications under MCAD (modify, add, change, delete).
- Maintaining annual audits of different departments and working on the permissions that user requires to access
the applications. - Working with other FI (Financial Institution) to Add/Delete users based on PCI\DSS Standard.
- Working with Exchange Online and SQL(SSMS) and on AD/ Azure AD/ Office 365/ SecOps.
- Participating in audits to satisfy OSFI requirement.
- Also assist the user in adapting to COVID work environment.
LAB ASSISTANT(CO-OP)
CENTENNIAL COLLEGE
Toronto
09.2019 - 12.2019
- Maintaining, installing, and configuring software on computer systems / Help Desk service.
- Ensuring computer, networking and telephony systems are functional and operational
- Special projects, testing and maintaining lab equipment, reinstating system
- Configuring and Resetting Windows 10 and Windows 8 PCs/ Reimaging.
- Testing the functioning of various electronic tools
Education
Computer Systems Technology - Networking -
Centennial College
12.2020
Bachelor’s in Computer Science and Engineering -
Punjab Technical University
05.2017
Skills
- Networking: Configure Router & Switches (Cisco, Dell, and HP),TCP/IP, OSI models
- Active Directory: User Account Management, Group Policy, Microsoft O365 Suite, Azure Active Directory
- OS: Windows 7, Windows 10/11, Windows Server, File Server Management, Print Management
- Ticketing Tools: Sys Aid, Service Now
- Applications: Bomgar, VMware Workstation, Microsoft Office 365 suite, VMware sphere, Cisco Finesse, Cisco Jaber, Cisco Any connect, Secure Link, Adobe Acrobat Standard/Pro
- Interpersonal: Excellent Communication, Problem solving, Team Leadership
Websites
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Service Desk Analyst
Canadian Tire Corporation
04.2023 - Current
TECHNICAL SUPPORT SPECIALIST
MINDEN GROSS LLP
03.2021 - Current
IT END USER SUPPORT INTERN(CO-OP)
EQUITABLE BANK
05.2020 - 08.2020
LAB ASSISTANT(CO-OP)
CENTENNIAL COLLEGE
09.2019 - 12.2019
Computer Systems Technology - Networking -
Centennial College
Bachelor’s in Computer Science and Engineering -
Punjab Technical University
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