SMERLIN LISBET RODRIGUEZ AQUINO
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TELEPERFORMANCE
DOMINICAN REPUBLIC, DOMINICAN REPUBLIC
11.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Chef Assistant
CHICKEN GUYS
TENNESSEE, GATLINBURG
06.2022 - 09.2022
- Assisted Chef in preparing ingredients for various dishes.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Maintained cleanliness of work areas throughout shift.
- Stocked food items and supplies as needed.
- Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
- Checked freshness of food products prior to use.
- Sliced meats and cheeses for plating or buffet service.
Prep Cook
ANAKEESTA
TENNEESSE, GATLINBURG
05.2022 - 09.2022
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Checked freshness of food and ingredients prior to use.
- Followed recipes to prepare meals according to customer specifications.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
Host
PANCAKE PANTRY
TENNEESSE, GATLINBURG
06.2021 - 09.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
Dishwasher
ANAKEESTA
TENNESSEE, GATLINBURG
06.2021 - 09.2021
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
Housekeeper
MARGARITAVILLE RESORT IN US
TENNEESSE, GATLINBURG
05.2019 - 09.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
Food Runner
ANAKEESTA
TENNEESSE, GATLINBURG
05.2019 - 09.2019
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Provided assistance with clearing plates from tables after meals were completed.
Cashier
ANAKEESTA
TENNESSEE, GATLINBURG
05.2018 - 09.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
Cutter
CICIS PIZZA
TENNEESSE, GATLINBURG
05.2018 - 09.2018
- Cleaned work area regularly to maintain a safe working environment.
- Inspected parts for defects before packing them into boxes for shipping.
Education
Some College (No Degree) - TEACHER
UTESA UNIVERISITY
DOMINICAN REPUBLICSkills
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Information Security
- Microsoft Outlook
- Microsoft Office expertise
- Typing proficiency
- Staff Training
- Customer Relations
- Call Center Operations
- Payment Processing
- Sales closing
Certification
- PHARMACY ASSISTANT
- OFFICE PACKAGE HANDLER
- ACCOUNTAN ASSISTANT
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
I am a very active person, i love work and i am the type of person who likes to share with co^workers, i am humble and i adapt to any change, i really like to read
Timeline
Customer Service Representative
TELEPERFORMANCE
11.2022 - 04.2024
Chef Assistant
CHICKEN GUYS
06.2022 - 09.2022
Prep Cook
ANAKEESTA
05.2022 - 09.2022
Host
PANCAKE PANTRY
06.2021 - 09.2021
Dishwasher
ANAKEESTA
06.2021 - 09.2021
Housekeeper
MARGARITAVILLE RESORT IN US
05.2019 - 09.2019
Food Runner
ANAKEESTA
05.2019 - 09.2019
Cashier
ANAKEESTA
05.2018 - 09.2018
Cutter
CICIS PIZZA
05.2018 - 09.2018
Some College (No Degree) - TEACHER
UTESA UNIVERISITY
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